At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
As a Customer Success Specialist, you’ll join our restaurant team, managing a dynamic portfolio of restaurant partners in a fast-paced environment. This is a highly versatile role combining onboarding, account management, and commercial growth, with strong collaboration across the team and the wider organization.
What you’ll be doingIn this role, you’ll be responsible for both onboarding new restaurant partners and driving the ongoing success of your portfolio, with a strong focus on growth and performance.
Day-to-day in this role you’ll:- Manage a portfolio of ~100-120 restaurant partners, supporting their performance and growth
- Lead onboarding processes for new partners (approx. 20% of the role), including in-person meetings, training, and go-live support over a 6-week period
- Ensure smooth setup of new venues – menu optimization, system setup, and operational readiness
- Drive ongoing business growth (approx. 80% of the role) through menu optimization, campaigns, and promotional tools (e.g. Wolt+)
- Use data to identify opportunities and support day-to-day commercial conversations with partners
- Collaborate closely with team members and cross-functional stakeholders to support partner success
- 1-3 years of experience in account management, customer success, sales, business development or related field.
- Significant experience within/ working with the restaurant industry – advantage
- Strong communication and relationship-building skills, with a customer-facing mindset
- Sales-oriented approach with the ability to identify growth opportunities
- Comfortable working with data and numbers (no advanced experience required)
- Fluent in Hebrew with good English proficiency
Joining Wolt means being part of a fast-paced, collaborative team at the core of our restaurant business. You’ll gain hands-on experience managing a large and diverse portfolio, working closely with restaurant owners, and directly impacting their growth.
This role offers a unique opportunity to develop commercial, analytical, and relationship management skills in a dynamic marketplace environment, with clear potential for growth into more advanced business or account management roles.
Next stepsWe review applications on a rolling basis and aim to move quickly. The process typically includes an initial conversation with Talent Acquisition, followed by interviews with the hiring team.
If this sounds like an exciting opportunity, we’d love to hear from you! 🚀
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Skills Required
- 1-3 years of experience in account management, customer success, sales, business development or related field
- Significant experience within/working with the restaurant industry
- Strong communication and relationship-building skills
- Sales-oriented approach to identify growth opportunities
- Comfortable working with data and numbers
- Fluent in Hebrew with good English proficiency
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
