At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The PositionThe Opportunity
The Customer Success Specialist – Pathology Lab is a field-based position that is responsible for providing pre-sales support, installation services, technical expertise, and training/education to new and existing customers (Pathology Labs, Sequencing Labs, Commercial sequencing providers). The primary role of this position is to collaborate with sales, support teams, and serve as the scientific/technical expert to help drive sales and provide support for customers. While some work may be performed remotely, this position requires approximately 50-70% travel (including overnight travel) to customer sites across India.
Key Roles & Responsibilities:
· Provide expert knowledge of products/applications and consultative scientific support to sales, customers, support & applications teams, cross-functional resources, and other stakeholders
· Partner with sales in the field to provide customers with the scientific and product support necessary to accelerate the sales process
o Pre-sales customer presentations/seminars
o Experimental designs
o Product evaluation and selection
o Evaluation of IHC , ISH , IF ,DP , NGS methods and workflow optimization
o Training and post-sale technical support
· Participate in scientific seminars and trade shows by providing technical presentations
· Provide installation and training support for IHC , ISH ,DP , NGS library preparation and target enrichment workflow for our customers.
· Monitor technical trends and provide feedback on competitive landscape, conceptualization of product extensions, product positioning, and application development; share with Applications Manager and Product Managers
· Report on activities in the field on a regular basis to upper management
Who You Are
You are a mid-career IHC and NGS technical professional who is enthusiastic, customer-focused, and people-oriented. You look forward to traveling and serving in a customer-facing role. You are approachable, skilled in communicating with sales, influencing customers, and translating technical language. You seek and are comfortable with autonomy and have a continuous improvement mindset.
Minimum Qualifications
· Bachelor’s degree in Medical Technology, Bio-Technology, Chemistry, Biology or Clinical Laboratory or equivalent work experience
· 5 years of experience implementing, and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems
· Field implementation and training specialist experience or related experience
· Previous experience mentoring and/or training
Preferred Qualifications: Master or PhD degree in science
Knowledge & Experience
· 5+ years demonstrated experience applying IHC concepts / Molecular Biology/ Sequencing /, practices, and procedures.
· 3+ years’ experience in Sequencing and other genomics technologies
· IHC, ISH, NGS applications expertise, NGS data analysis/applications
· Bioinformatics, Automated Liquid Handlers
· Ability to learn Roche solutions (i.e., molecular, life sciences, Digital Pathology, IT solutions) and stay current with industry trends
Transferable Skills
· Strong customer consultative skills which includes application of scientific knowledge and analysis, exceptional customer engagement, and fostering of customer relationships
· Strong interpersonal and organizational skills
· Strong written/verbal communication skills, presentation, and project management experience
· Can work as a field based individual contributor with independence and autonomy
· Demonstrated ability to coach and mentor junior staff and lead by example
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Skills Required
- Bachelor's degree in Medical Technology, Biotechnology, Chemistry, Biology, Clinical Laboratory or equivalent experience
- Minimum 5 years implementing and evaluating complex laboratory, IT products, diagnostic equipment, reagents and/or systems
- Field implementation and training specialist experience (customer site installations, training, post-sale support)
- Previous experience mentoring and/or training junior staff
- 5+ years demonstrated experience applying IHC concepts and molecular biology/sequencing practices
- 3+ years experience in Sequencing and genomics technologies
- Expertise in IHC, ISH, IF, Digital Pathology and NGS applications
- Experience with NGS data analysis and bioinformatics applications
- Experience with automated liquid handlers
- Ability to travel approximately 50-70% including overnight travel across India
- Strong customer consultative skills, presentation, written/verbal communication, and project management
- Master's or PhD in relevant science (preferred)
Roche Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roche and has not been reviewed or approved by Roche.
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Retirement Support — U.S. materials describe a 401(k) with both matching and an additional company contribution, supported by formal plan documents and true‑up features. This structure is positioned as a standout element of the total package, particularly at Genentech.
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Leave & Time Off Breadth — Time‑off provisions include substantial vacation, a year‑end shutdown, and a paid six‑week sabbatical after six years. These elements indicate a recharge‑oriented approach within the U.S. offering.
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Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, and mental‑health resources alongside well‑being programs. Benefits pages consistently highlight breadth across core health coverage elements.
Roche Insights
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
