At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care.
We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you!
What you’ll be doing:
You act as the primary point of contact for a portfolio of healthcare clients, ranging from smaller accounts to strategic partners.
You develop a success plan for each client, establishing clear goals, adoption milestones, and a shared vision of what success looks like.
You plan and lead kick-off meetings, quarterly check-ins, and year-end reviews, ensuring that renewals never come as a surprise to either the client or us.
You identify risks early—such as declining usage, changing stakeholders, or dissatisfaction—and take action before they escalate into churn risks.
You spot upsell and cross-sell opportunities and pass them on to the appropriate colleagues; you do not handle sales yourself.
You collaborate with the support and implementation teams to ensure a consistent experience for all clients.
You recognize recurring patterns in adoption or complaints and share these insights with the product and support teams.
Who you are:
You have proven experience as a Customer Success Manager, Account Manager, or in a similar client-facing role within B2B SaaS; experience in healthtech or the healthcare sector is a plus.
You are comfortable holding strategic conversations with a wide range of stakeholders, from practice owners to healthcare group executives.
You excel at structuring a large, diverse client portfolio, prioritizing based on risk and value rather than who shouts the loudest.
You are data-driven, using usage metrics and signals to prepare for client conversations.
You are proficient in both Dutch and English.
You thrive in a fast-growing environment where processes aren't yet fully defined, and you enjoy helping to build them.
What you get:
The opportunity to help build the Customer Success team at a rapidly growing European healthtech scale-up, with room for career advancement.
A competitive salary and benefits package.
Regular team outings and social activities.
A fun and driven team!
Location:
This is a full-time position at our office in Leiden. You will occasionally travel to a client site for a kick-off or QBR, but the majority of your work is done from the office
Culture at TandemAt Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started.
Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together.
Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection.
We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change.
Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.
Skills Required
- Proven experience in customer support, customer success, operations, or a service desk role
- Clear communication in Dutch and English
- Ability to handle high volumes of tickets and calls with empathy
- Strong organization, documentation, prioritization, and follow-up skills
- Ability to explain technical issues simply and coordinate resolution with internal teams
- Experience supporting healthcare customers or clinicians
- Familiarity with helpdesk tools such as Zendesk, Intercom, or Freshdesk and CRM hygiene
- Basic technical troubleshooting experience with browser, audio, permissions, and integrations
What We Do
Tandem provides a clinician copilot that enables clinicians to focus on providing care, instead of on administrative tasks. Our ambient scribe listens during the patient consultation, transcribes it, and automatically generates a draft medical note that can seamlessly be transferred to your medical record system. Tandem's copilot fully follows GDPR and local patient data laws.
