About this opportunity:
Are you at the start of your career and looking for a hands-on role where technology, people and operations come together? Ericsson Netherlands is looking for a First Line of Contact (FLOC) professional to support the VodafoneZiggo Test Centre (VTC) in Heerlen.
In this role, you become one of the key people who keep the test centre running smoothly. Together with your FLOC colleague, you help make sure colleagues, engineers and project teams can work safely, efficiently and with the right equipment, access and information.
This is a great opportunity for someone who likes variety: one moment you are helping with project intake or planning, the next you are coordinating equipment, access, safety or a technical setup in the lab. You will learn how a real telecom test environment works and build practical experience with modern networks, digital tools and stakeholder coordination.
You will work in an international environment with VodafoneZiggo and Ericsson colleagues, while being based in the Netherlands. The role suits someone who is curious, reliable, practical, communicative and eager to grow in telecom, IT, operations or technical project coordination.
What you will do:
• Own the FLOC-VTC project intake process and coordinate requirements, dependencies, planning and operational documentation.• Manage test-environment configurations, SharePoint information, equipment, stock, deliveries and the full asset lifecycle.• Support and maintain test tools, VMTU remote test units, shielded test rooms, remote test environments and new network scenarios.• Ensure compliance with ESD and VCA requirements and coordinate facility, security, maintenance and upgrade activities.• Manage building access and share responsibility for the daily opening and closing of VTC Heerlen.• Act as the central contact for stakeholders, building management, security providers, suppliers and other tenants.• Organise daily RFC-CAB discussions, clarify change impacts and monitor risks, dependencies and follow-up actions.• Provide weekly reporting and dashboards and improve FLOC ways of working through standardisation, modernisation and automation.
The skills you bring:
• Relevant MBO-4, HBO or Bachelor-level education, or equivalent practical experience, in Telecom, IT, Electrical Engineering, Facility Operations or Technical Service Coordination.• A hands-on, service-oriented approach with strong organizational skills.• Comfortable working with technical equipment and coordinating with different stakeholders.• Strong awareness of safety procedures and requirements.• Good working knowledge of Microsoft 365 tools.• Clear communication skills in both Dutch and English.• Ability to work consistently on-site as required by the role.• Willingness to obtain the required ESD and VCA certifications.
No VISA sponsorship available.
The location of this role is Heerlen.
Skills Required
- Relevant MBO-4, HBO, or Bachelor-level education, or equivalent practical experience, in Telecom, IT, Electrical Engineering, Facility Operations, or Technical Service Coordination.
- Hands-on, service-oriented approach with strong organizational skills.
- Comfort working with technical equipment and coordinating with different stakeholders.
- Strong awareness of safety procedures and requirements.
- Good working knowledge of Microsoft 365 tools.
- Clear communication skills in both Dutch and English.
- Ability to work consistently on-site as required by the role.
- Willingness to obtain required ESD and VCA certifications.
What the Team is Saying
.png)
.png)
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
