How you will achieve success:
- Provide day-to-day support to the Account Management Team, helping the team meet individual and collective performance targets.
- Support of daily operations: Coordination of delivery dates, Handling of complaints and Return & Reship requests, Maintenance of existing customer relationships and master data, Order entry and order management
- Effective communication and coordination between various internal and external stakeholders to ensure that customer requirements are met.
- Act as a point of contact for customer service escalations from key platform service brand partners, ensuring timely and high-quality issue resolution.
- Identify process gaps within the team and help develop and implement initiatives to improve service quality continuously.
What experiences will help you in this role:
- Communicate fluently in both Mandarin and English (written and spoken) to effectively engage with partners and internal stakeholders.
- Collaborate cross-functionally to drive results, ensure alignment, and hold team members accountable for performance.
- Proactively identify business opportunities and independently drive initiatives that improve performance and outcomes.
- Apply strong attention to detail and analytical skills to interpret data accurately and inform decision-making.
- Thrive in a fast-paced environment by staying highly organized, adapting quickly to change, influencing others, and managing multiple priorities effectively.
Skills Required
- Fluency in Mandarin and English (written and spoken)
- Strong attention to detail and analytical skills
What We Do
Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. Our ecommerce experts purchase products from world-class vendors, list these top brands on marketplace giants such as Amazon, Walmart, Target, and eBay, and fulfill orders with next-day speed. Our completely home-grown software helps us provide unmatched value to our vendor partners, channel partners, and the millions of customers we delight nationwide. Joining our team is a once-in-a-lifetime opportunity to build one of the fastest-growing ecommerce companies in history, while working in a culture that promotes intense results and meaningful relationships.
Why Work With Us
Spreetail offers the opportunity to stretch your skills, supporting you as you grow both personally & professionally, all while prioritizing our commitment to building lasting relationships. We’re always on the lookout for talented new team members to help us add new brands & channels. We’re building something big. The best news? You can join us.
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