Customer Success Specialist (CSS) jobs continue to be on the rise as more businesses are being engaged. CSS responsibilities include resolving customer queries, recommending solutions and guiding product users with the full knowledge in the services/products of the Tobacco company in order to provide customers’ satisfaction on the products.
Qualifications
Requirements/Skills • Minimum 1 year of experience in Customer Service • Excellent communication skills both written and spoken in: Korean and English• Contact centre experience of at least 6-12 months is preferred • Track record of achieving targets • Problem-solving oriented • Consumer-oriented mindset • Great interpersonal skills • Technology adept • Familiarity with CRM systems • Basic IT skills, including using multiple operating systems • Research skills • Detail-oriented • Ability to work well in a team as well as on your own
ResponsibilitiesJob Responsibilities • Ensure all communication is handled professionally and promptly but with a human touch across all channels• Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand• Meet targets and requirements set by the client and management • Appropriate knowledge and information shared by the client and management team • Take the extra miles to engage with customers
Skills Required
- Minimum 1 year of customer service experience
- Excellent written and spoken Korean communication skills
- Excellent written and spoken English communication skills
- Contact centre experience of 6–12 months
- Track record of achieving targets
- Problem-solving orientation
- Consumer-oriented mindset
- Strong interpersonal skills
- Technology proficiency
- Familiarity with CRM systems
- Basic IT skills, including use of multiple operating systems
- Research skills
- Attention to detail
- Ability to work independently and collaboratively
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
