Customer Success Specialist with German and English

Company Description

Who we are 
Sutherland is a global leader in digital transformation and world-class customer service. We are the driving force behind today's experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries, from technology & travel to telecommunications, banking and more. 

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

What we are looking for 
Our partner is a well-known international company. They are the choice to the majority of global leaders of process equipment and device manufacturing within the semiconductor industry. Consistently delivering innovation, best-in-class reliability and cost of ownership, with a solutions that are optimized for value within their applications.

 Currently, they are opening their new service center in Bulgaria, and we are looking for a motivated and eager-to-learn professional to join their team in the role of:

Customer Success Specialist with German and English

Responsibilities include but are not limited to:

•  Sales order & Claims creation
•  Maintenance of customer portal
•  Customer query handling related to TAT or amendments to orders
•  Disputes / Issue resolution and RCA
•  MIS reporting as needed

Qualifications

The ideal candidate will display the following attributes:

• Responsible for & Understands Order Management Process
• Excellent knowledge of German and English language level B1-B2 or higher.
• A very high level of Customer Orientation
• Should have Analytical skills.
• Order management – Prior Order Booking experience in Oracle
• Ability to work fact-based with high agility, accuracy and attention to detail
• Ability to determine and resolve root cause issues
• An understanding of business processes and controls
• High energy / drive for results
• Priority setting / time management
• Ability to plan and work in an organized way.
• Able to follow processes and provide “Best in Class” service and support
• Ability to work empowered, transparent and to tight deadlines and manage own and department workload accordingly
• Ability to manage routine to moderately complex problems or disputes
• Ability to work as an individual but also with other team members with minimum supervision once training is completed
• Good working knowledge in MS Office applications: Word, Excel, & PPT
• Good interpersonal and communication skills both written and oral

Additional Information

What we offer 

• Long-term job security with permanent contract; 
• Additional health insurance and life insurance;
• Food vouchers;
• Regular shifts, Mon-Fri (9h to 18h);
• Competitive salary + extra bonuses; 
• World-class on-the-job training; 
• Multisport card partially covered by the company;
• You will become part of a recognized international market leader and can enrich your CV;
• An ambitious corporate culture that encourages internal promotions and professional development; 
• Team building and social activities, volunteer participation, charity events and much more! 

Apply and you will get the full broad information about your possibilities with us!
All applications will be treated strictly confidential.
Only short-listed candidates will be contacted

All your information will be kept confidential according to EEO guidelines.