At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
What We Do…
We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we’re the world’s leading open hotel commerce platform, supporting 56,000 hotels in 150+ countries - with over 140 million reservations processed by SiteMinder’s technology every year.
About the Customer Success Specialist (French) Role
Are you passionate about customer success and helping businesses thrive? Do you enjoy engaging with customers and tackling challenges head-on? If so, then this Customer Success Specialist role at SiteMinder is the perfect opportunity for you!
What you will do...
Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue
Quickly develop rapport with customers over the phone and guide them to adopt our products
Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs
Meet KPIs related to revenue expansion and customer adoption scores
Manage your pipeline and performance to SLAs and KPIs
What you have...
Have a genuine passion for sales, customer success and providing great customer experiences.
Possess excellent communication skills, both written and verbal, and can effectively connect with customers from diverse backgrounds in English and German
Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.
Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion.
High level of French & English
Our Perks & Benefits…
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Candidates applying for this role must be based in Barcelona
Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
Skills Required
- Excellent written and verbal communication skills
- High-level French and English proficiency
- Experience in a customer-facing role
- Experience in the hotel industry or a SaaS business
- Experience in customer success, sales, or revenue expansion
- Ability to meet KPIs, SLAs, revenue expansion targets, and customer adoption goals
- Must be based in Barcelona
What We Do
SiteMinder’s innovative online platform offers hotels and accommodation providers a comprehensive range of products and solutions to manage and streamline the distribution of their rooms across a wide selection of direct and indirect channels, take bookings from guests and communicate with guests. The global company, headquartered in Sydney with offices in Bangalore, Bangkok, Barcelona, Berlin, Dallas, Galway, London and Manila, generates more than 100 million reservations worth over US$35 billion in revenue for hotels each year. SiteMinder was voted Best Channel Manager, Best Booking Engine, & Best Ecommerce Platform by Hotel Tech Report in 2023.
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