Customer Success Specialist FORTINET

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

About Ingram Micro

Ingram Micro is the global leader in IT distribution and technology solutions, reaching nearly 90% of the world’s population. We connect technology manufacturers and cloud providers with B2B technology experts, enabling innovation and growth across the entire IT ecosystem.
With our broad solutions portfolio, supply chain expertise, and our proprietary digital platform (Ingram Micro Xvantage™), we provide opportunities and impact at a scale that no other company can match.

Why Join Ingram Micro? 

Joining Ingram Micro means becoming part of a global technology leader that invests in talent, continuous learning, and career growth. You will have access to industry-leading training, certifications, and development opportunities in a dynamic and international environment.

Our Fortinet Business Unit is a strategic growth area focused on delivering innovative cybersecurity solutions and supporting partners in expanding their security business.

Your Role

As a Customer Success Specialist – Fortinet, you will support the growth of our Fortinet business by developing partner relationships, generating new opportunities, and helping partners maximize the value of Fortinet solutions, programs, and services.

Key Responsibilities

• Recruit, onboard, and develop new partners within the Fortinet ecosystem.
• Generate and qualify business opportunities through outbound activities, campaigns, and the Ingram Micro Xvantage™ platform.
• Build strong relationships with partners, supporting their business growth and cybersecurity initiatives.
• Promote Fortinet solutions, programs, incentives, training, and certifications.
• Collaborate with Vendor Management, Presales, Marketing, Sales, and Operations teams to execute growth plans.
• Monitor pipeline performance and contribute to sales and profitability targets.
• Provide market insights and partner feedback to support business development strategies.

What We're Looking For

• Experience in Customer Success, Sales, Business Development, Account Management, or Partner Engagement, ideally within IT, cybersecurity, distribution, or vendor environments.
• Interest in Cybersecurity and Technology Solutions.
• Knowledge of Fortinet technologies or channel business models is a plus.
• Strong communication and relationship-building skills.
• Proactive, customer-focused, and results-oriented mindset.
• Fluency in English.

What We Offer

• A key role within a fast-growing cybersecurity business.
• The opportunity to work with Fortinet, a global cybersecurity leader.
• Access to training, certifications, and career development programs.
• Structured onboarding and continuous learning.
• International exposure and growth opportunities within Ingram Micro.
• A collaborative and inclusive culture that values innovation and performance..

Compensation & Pay Transparency

Ingram Micro is committed to fair, transparent, and equitable compensation practices, in line with applicable EU and Italian regulations, including Directive (EU) 2023/970 and D.Lgs. 96/2026.

Salary Range: The annual gross salary (RAL) for this position ranges from EUR 30,000 to EUR 38,000.

The final compensation package will be determined based on objective criteria, including:

• Relevant professional experience and skills;
• Certifications and technical expertise;
• Scope and responsibilities of the role;
• Internal equity and market benchmarks.

Additional compensation components and benefits may include:

• Meal vouchers;
• Welfare and insurance programs linked to the applicable National Collective Labour Agreement;
• Participation in company incentive plans, where applicable.

Compensation and grading will be aligned with the applicable National Collective Labour Agreement (CCNL Commercio) and are subject to periodic review based on performance and business needs.

Equal Opportunity Statement

Ingram Micro is an equal opportunity employer and ensures fair treatment throughout the recruitment process and employment lifecycle.

Employment decisions are made without regard to gender, gender identity or expression, age, disability, sexual orientation, ethnicity, religion, nationality, family status, or any other protected characteristic, in accordance with applicable laws.

We are committed to fostering an inclusive workplace where diversity is valued and where all employees have equal access to professional development, career opportunities, and fair compensation.

In line with our commitment to pay equity and transparency, compensation practices are regularly reviewed to support equal pay for equal work and work of equal value.

Ready to Grow with Us?

If you are passionate about cybersecurity, enjoy building strong business relationships, and want to grow your career with a global technology leader, we'd love to hear from you.

Apply today and join Ingram Micro's Fortinet team to help partners drive innovation and long-term success.