We are expanding our global Community team and looking for a Customer Success Specialist focused on the Chinese market.
In this role, you will manage a high-volume portfolio of lower-to-mid revenue accounts of emerging SME/Enterprise customers, utilizing low-touch strategies to nurture relationships, prevent churn, and support our global community operations.
This role requires a unique blend of commercial awareness, technical orientation, and structured process management. You will monitor account health, educate users on Bright Data products and pricing, handle day-to-day inquiries, and actively surface high-potential accounts to hand off to our Account Executives.
Responsibilities- Manage and nurture non‑assigned accounts in China in addition to the global community pool, primarily via low‑touch.
- Monitor account health (revenue/usage trends, renewals, support tickets) and act early to prevent churn and contraction.
- Educate and support customers on Bright Data products, best practices, and pricing using Chinese and English communication.
- Identify and qualify upsell/cross‑sell opportunities ("Growth Accounts") and hand them off to the relevant Account Executive.
- Handle day‑to‑day customer issues from the community pool (billing questions, basic technical/compliance topics) and coordinate with internal teams when escalation is needed.
- Collaborate with Marketing on localized customer marketing (segment-based campaigns, webinars, newsletters) for the Chinese market.
- Contribute to improve Community processes, automations, and playbooks, including for China-specific needs.
- 2+ years in customer success, account management, sales support, or similar customer-facing role (B2B SaaS / data / cloud preferred).
- Strong communication skills; comfortable managing many small accounts in a structured, process‑driven way.
- Ability to work independently, prioritize, and execute in a fast‑moving, global environment.
- Familiarity with Salesforce or similar CRM (preferred).
- Technically oriented.
- Native (or near‑native) Chinese, both written and spoken.
- Professional English working proficiency (written and spoken) to collaborate with global teams and support non‑CN accounts as needed.
*The required location for this role is China
Skills Required
- 2+ years in customer success, account management, sales support, or similar customer-facing role (B2B SaaS / data / cloud preferred)
- Strong communication skills; comfortable managing many small accounts in a structured, process-driven way
- Ability to work independently, prioritize, and execute in a fast-moving, global environment
- Familiarity with Salesforce or similar CRM
- Technically oriented
- Native (or near-native) Chinese, both written and spoken
- Professional English working proficiency (written and spoken)
What We Do
Bright Data is the world’s #1 web data platform, supporting the public data needs of over 20,000 organizations in nearly every industry. Our solutions are leveraged to fuel AI as well as research, monitor, and analyze web data for smarter decisions. Bright Data offers a complete web data platform, from award-winning proxy networks and AI-powered web scraping tools, to dynamically refreshed datasets, an unparalleled retail and e-commerce data intelligence suite, and fully managed data services. Making public web data accessible is essential to keeping markets openly competitive and providing different data types to power LLMs. As an industry leader, we are committed to defending public web data. Bright Data has proven that ethical and transparent scraping practices for legitimate business use and social good initiatives are legally sound. We are very proud to lead innovation in web data, with +5,500 granted patent claims.
