LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cuttingedge NGS and precision diagnostics.
Job DescriptionIn this role, you will manage and process customer orders, respond to inquiries, and coordinate closely with internal teams to ensure accurate and timely delivery. You will maintain high standards for service quality, documentation, and compliance while supporting day‑to‑day operational needs.
Key Responsibilities:
- Respond promptly and professionally to inquiries regarding pricing, availability, order status, and shipping information
- Act as the internal voice of the customer and ensure needs are communicated clearly across departments
- Process customer orders and ensure specifications, pricing, product details, and delivery information are complete and accurate
- Direct customer requests to the appropriate internal teams and track follow‑up
- Acknowledge orders, communicate changes, provide updates, and manage backorders
- Use the sales order entry system to ensure accurate customer information and interpret quotes, promotions, and credit policies
- Follow service quality and order accuracy standards, departmental SOPs, and training guidelines
- Comply with ISO 13485, ISO 9001 quality management system requirements
- Perform additional tasks as needed to support business operations
- Minimum 1 year of experience in customer service or a related field, ideally in biotechnology or manufacturing
- Experience with ERP systems (Salesforce preferred)
- Strong computer literacy, especially with Microsoft Word, Excel, and PowerPoint
- Effective time‑management and organizational skills
- Excellent English written and verbal communication abilities
- Intermediate Danish (B1/B2) is required
- Strong multitasking, problem‑solving, and prioritization skills
- Ability to work independently and collaboratively with minimal supervision
- Professional judgment, discretion, and ability to handle confidential information
- High accuracy, attention to detail, and customer‑focused mindset
- Ability to work effectively in a fast‑growing and complex environment
- Demonstrated initiative and strong customer service orientation
- Alignment with LGC values: passion, curiosity, integrity, brilliance
ABOUT LGC:
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
OUR VALUES
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website www.lgcgroup.com
#scienceforasaferworld
Skills Required
- Minimum 1 year of experience in customer service or a related field
- Experience with ERP systems
- Salesforce
- Strong computer literacy, especially Microsoft Word, Excel, and PowerPoint
- Effective time-management and organizational skills
- Excellent English written and verbal communication abilities
- Intermediate Danish (B1/B2)
- Strong multitasking, problem-solving, and prioritization skills
- Ability to work independently and collaboratively with minimal supervision
- Professional judgment, discretion, and ability to handle confidential information
- High accuracy, attention to detail, and customer-focused mindset
- Ability to work effectively in a fast-growing and complex environment
- Demonstrated initiative and strong customer service orientation
- Comply with ISO 13485 and ISO 9001 quality management system requirements
- Alignment with LGC values (passion, curiosity, integrity, brilliance, respect)
LGC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LGC and has not been reviewed or approved by LGC.
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Healthcare Strength — Health, dental, and vision coverage with FSA/HSA options are consistently part of the package, and private medical is cited where applicable in the UK. Coverage is often characterized as solid alongside other core benefits.
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Retirement Support — Retirement offerings include a 401(k) with employer contribution in the U.S. and pension schemes in the UK, complemented by life and disability insurance. These elements are highlighted as part of a standard-to-competitive core package.
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Leave & Time Off Breadth — Paid time off, holidays, sick leave, and family leave are broadly available, with some sites offering a year‑end shutdown. Flexibility and local leave programs contribute to a generally well-rounded time‑off offering.
LGC Insights
What We Do
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality and range. LGC’s tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimise food production; and continuously monitor and enhance the quality of food, the environment and consumer products. LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community. LGC’s core purpose of Science for a safer world and its core values of passion, curiosity, integrity, brilliance and respect, drive its culture. As of 30 June 2021, it employs 4,350 employees, of which over 1,175 employees hold PhD and/or master’s degrees. Its products and services are delivered by highly qualified and experienced teams, operating from a global network of accredited sites that showcase its scientific and manufacturing capabilities.
