LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cuttingedge NGS and precision diagnostics.
Job DescriptionCustomer Success Representative (m/f/d) - Lystrup, Denmark
Help us deliver great science through great customer service
At LGC, our mission is simple: Science for a Safer World.
Behind our scientific products and technologies is a team making sure our customers receive the right products, information and support when they need them. That’s where you come in.
We’re looking for a Customer Success Representative (m/f/d) to join our team in Lystrup. You’ll be an important point of contact for our customers, managing orders and enquiries while working closely with colleagues across the business to keep everything running smoothly.
If you enjoy helping people, keeping things organised and finding solutions when things don’t quite go to plan, this could be a great next step for you.
What you’ll be doing
You’ll take ownership of the customer journey from order through to delivery. Day to day, you’ll:
- Support customers with questions about pricing, availability, orders and deliveries
- Process and manage customer orders, making sure information is accurate and complete
- Keep customers informed about order confirmations, changes, delays and backorders
- Work closely with colleagues across Sales, Operations, Supply Chain and other teams to resolve customer requests
- Follow up on open enquiries and help make sure nothing falls through the cracks
- Maintain accurate customer and order information in our systems
- Work in line with our quality procedures and ISO 9001 / ISO 13485 requirements
- Look for opportunities to make the customer experience even better
What you’ll bring
You don’t need to be a scientist to succeed in this role. We’re looking for someone who genuinely enjoys working with customers and takes pride in getting the details right.
Ideally, you’ll bring:
- Experience in customer service, order management, sales support or a similar role
- A confident, professional and friendly approach to customer communication
- Strong organisational skills and the ability to manage several priorities at once
- Good attention to detail and a proactive approach to solving problems
- Confidence working with Microsoft Office and business systems such as ERP or CRM platforms
- Fluent English, both written and spoken
- Danish at approximately B1/B2 level or above
- The ability to work both independently and as part of an international team
- Experience from life sciences, biotechnology or manufacturing is a plus, but it’s not essential. What matters most is your customer mindset, willingness to learn and ability to take ownership.
ABOUT LGC:
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
OUR VALUES
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website www.lgcgroup.com
#scienceforasaferworld
Skills Required
- Experience in customer service, order management, sales support, or a similar role
- Confident, professional, and friendly customer communication
- Strong organizational skills and ability to manage multiple priorities
- Strong attention to detail and proactive problem-solving approach
- Confidence using Microsoft Office and ERP or CRM business systems
- Fluent written and spoken English
- Danish proficiency at approximately B1/B2 level or above
- Ability to work independently and as part of an international team
- Experience in life sciences, biotechnology, or manufacturing
LGC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LGC and has not been reviewed or approved by LGC.
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Healthcare Strength — Health, dental, and vision coverage with FSA/HSA options are consistently part of the package, and private medical is cited where applicable in the UK. Coverage is often characterized as solid alongside other core benefits.
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Retirement Support — Retirement offerings include a 401(k) with employer contribution in the U.S. and pension schemes in the UK, complemented by life and disability insurance. These elements are highlighted as part of a standard-to-competitive core package.
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Leave & Time Off Breadth — Paid time off, holidays, sick leave, and family leave are broadly available, with some sites offering a year‑end shutdown. Flexibility and local leave programs contribute to a generally well-rounded time‑off offering.
LGC Insights
What We Do
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality and range. LGC’s tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimise food production; and continuously monitor and enhance the quality of food, the environment and consumer products. LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community. LGC’s core purpose of Science for a safer world and its core values of passion, curiosity, integrity, brilliance and respect, drive its culture. As of 30 June 2021, it employs 4,350 employees, of which over 1,175 employees hold PhD and/or master’s degrees. Its products and services are delivered by highly qualified and experienced teams, operating from a global network of accredited sites that showcase its scientific and manufacturing capabilities.
