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Job Description:
Customer Success & Renewals Specialist
Location: Milton Keynes (Hybrid)
This role follows a 3-day office / 2-day home working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.
About the Role
We're looking for a commercially minded and analytical individual to join our Cisco team as a Customer Success & Renewals Specialist.
This is an exciting opportunity to work in one of the fastest-growing areas of technology, helping partners and customers get the most value from their software, services, and subscription investments.
You don't need to be a Cisco expert already. We're looking for somebody who enjoys working with data, spotting opportunities, building relationships, and helping customers make informed commercial decisions.
Whether your background is in sales support, account management, customer success, business operations, commercial analysis, licensing, renewals, or a similar role, we'd love to hear from you.
What You'll Be Doing
- Analysing customer and subscription data to identify renewal, retention, and growth opportunities.
- Supporting partners and sales teams with data-led recommendations and commercial insights.
- Preparing quotations and proposals for software, subscription, and service opportunities.
- Helping customers navigate renewals and ensuring they continue to gain value from their Cisco solutions.
- Explaining licensing, subscriptions, and purchasing options in a simple and easy-to-understand way.
- Building strong relationships with partners, customers, and internal stakeholders.
- Working closely with Cisco specialists, account managers, and business development teams to drive growth.
- Supporting training and knowledge-sharing initiatives across the wider Cisco business.
What We're Looking For
- Excellent communication skills with the ability to explain information clearly and confidently.
- A commercial mindset and an interest in identifying business opportunities.
- Strong organisation and attention to detail.
- The ability to build relationships with a variety of stakeholders.
- Experience in sales support, customer success, account management, commercial analysis, operations, renewals, licensing, or a similar environment would be beneficial.
What we offer:
- AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
- Rising holiday allowance at Year 2 and Year 5
- Birthday day off
- Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
- Employee discounts and wellness perks
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room
- Development opportunities with clear career progression and training
We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.
Make an application to join the team!
None of this is achievable without great people, with a complete customer focus.
Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.
Skills Required
- Excellent communication skills and ability to explain information clearly and confidently
- Commercial mindset and interest in identifying business opportunities
- Strong organization and attention to detail
- Ability to build relationships with varied stakeholders
- Experience in sales support, customer success, account management, commercial analysis, operations, renewals, licensing, or a similar environment
- Ability to commute reasonably to the Milton Keynes office for a three-day office, two-day home-working pattern
Ingram Micro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.
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Strong & Reliable Incentives — Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
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Healthcare Strength — Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
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Retirement Support — Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.
Ingram Micro Insights
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
