Who We AreJoin a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We DoFirst American is reinventing the commercial title industry from within. We’re looking for a unique, ambitious individual who wants to join an early-stage, high-growth operation within a larger, Fortune 500 organization.
In support of this rapidly expanding team, you will build and maintain strong relationships with our commercial title and escrow customers, ensuring their success throughout the real estate transaction. Your main responsibility will be to prioritize the delivery of superior customer service.
As a Customer Success Partner, you will:
- Serve as the strategic communication liaison between customers and the service team
- Identify a customer’s unique needs, goals, and challenges in the title and escrow process
- Collaborate with internal teams to streamline the process for an improved customer closing experience
- Capitalize on opportunities to grow business / market share from existing customers
- Onboard new customers, guiding them through a systematic process to facilitate decision-making around their needs and goals
- Assist customers with technical inquiries and troubleshoot issues promptly
Core traits we’re looking for:
- Maintains highest standards of customer communication and service
- Works effectively in ambiguous circumstances, seeking clarity through asking questions
- Operates with a highly organized, process-oriented mind
Qualifications:
- Bachelor’s degree or equivalent combination of education and experience
- 6-10 years of directly related experience
- 3+ years of experience directly related Customer Success, Account Management, Title Insurance, or related role; with a proven ability to manage relationships in complex organizations, specifically within large enterprises
- Proven track record of superior customer service
- Advanced to Expert level MS Excel knowledge and ability to quickly adapt to new software applications and technologies
- Ability to work independently, while keeping deliverables and deadlines top of mind for multiple accounts while maintaining trusted relationships
- Strong problem-solving skills and ability to identify unique solutions to complex problems.
- Excellent verbal and written communication with internal and external customers; uses various types of communication to meet customer expectations and build relationships
Pay Range: $75,400 - $125,600 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Top Skills
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.
First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans.
First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate.
As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally.
First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
