The Role
Serve as the primary contact for client issues related to hub operations, ensuring customer satisfaction and retention. Monitor hub performance, provide reporting, manage escalations, resolve client questions, and coordinate with internal teams, hubs, and clients. Ensure accurate cross-border documentation, prepare shipping documents, and maintain client shipping matrices and processing SOPs for North American accounts.
Summary Generated by Built In
ReBound - a Reconomy Group Company - is the leading global returns management specialist, enabling easy omnichannel returns for brands and their consumers. By combining integrated returns software with an extensive logistics network, ReBound provides brands with a complete ecosystem of suppliers and partners to handle their global, end-to-end returns. ReBound optimizes and manages the entire returns lifecycle so clients can focus on their core business.
Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.
About the role
- Act as a first point of contact for all client specific issues related to hub activities.
- Ensure customer satisfaction and retention is delivered effectively.
- Communicate timely relevant deadlines and escalations.
- Participate and contribute to weekly meetings with the global CS team, acting as the voice of the North American ops team.
- Monitor day-to-day hub performance, provide performance reporting, and alert any deficiencies in a timely manner.
- Work collaboratively with key stakeholders in various departments to gather relevant data required to answer and resolve client questions or concerns in a timely and professional manner.
- Liaise with hubs/CS/clients to ensure cross border documentation is correct and auditable.
- Prepare shipping documentation for cross border and intercontinental shipments.
- Maintain active relationships with all stakeholders, ensuring clear communication while providing proactive, up-to-date information.
- Co-develop and maintain client shipping matrix and processing SOPs for North American clients.
- Travel within the U.S. and Canada
What we need from you
- 1-2 years in logistics or supply chain operations.
- Excellent English communication, both verbal and written.
- Ability to build, maintain and improve relationships with internal and external stakeholders.
- Ability to work well with team members and navigate stressful situations.
- A true self-starter, embracing responsibility and ownership, and passion for what you do.
- Accurate and attentive to detail, yet able to keep up in a fast-paced, ever-changing environment.
- Demonstrates critical thinking skills and outside the box problem-solving abilities.
- Organized with the ability to analyze data and identify trends.
What we offer
- Comprehensive health and dental benefits
- Employer matching of employee retirement contribution
- Supportive work-life balance: hybrid/in-office work schedule
- Supportive of professional development
- Dynamic & international working environment
- Will work in close coordination with Reconomy teams in the Americas and periodically with other regions
About
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Skills Required
- 1-2 years of experience in logistics or supply chain operations
- Excellent English verbal and written communication skills
- Ability to build, maintain, and improve internal and external stakeholder relationships
- Ability to work effectively with team members and navigate stressful situations
- Self-starter who embraces responsibility and ownership
- Passion and commitment to the role
- Accuracy and attention to detail in a fast-paced, changing environment
- Critical thinking and creative problem-solving abilities
- Strong organizational skills with the ability to analyze data and identify trends
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The Company
What We Do
Reconomy is an international circular economy specialist that provides resource management, environmental compliance, and sustainable returns services. They help businesses transition from linear to circular models, focusing on waste reduction, resource optimization, and sustainability.
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