AI Manager - CS Ops

Posted 3 Days Ago
Be an Early Applicant
Hiring Remotely in Israel
Remote
Mid level
HR Tech • Information Technology • News + Entertainment • Professional Services • Sales • Software
Our mission is to change the world of work forever. We have the disruptive HR-tech.
The Role
Seeking a CS Ops Manager with a deep understanding of AI platforms and services for customer-facing teams. Responsible for identifying growth opportunities, assessing AI solutions, and enhancing day-to-day operations of the customer success department.
Summary Generated by Built In

Job Description
About The Role
We are seeking an innovative AI Manager with an understanding of AI platforms, services, and tools for customer-facing teams. In this role, you will collaborate with Customer Success teams to identify business challenges, uncover growth opportunities, and leverage AI capabilities to bridge the gaps, drive team performance to achieve their KPIs. Key responsibilities include evaluating external AI solutions and collaborating with internal development teams to create custom tools tailored to our needs. Strong communication skills between business and technical teams are essential to ensure the right AI capabilities are matched to achieve desired business outcomes.
Job Requirements
The ideal candidate will have a combination of a business background and a proven experience leading AI initiatives.

  • Minimum of 2 years in a similar AI manager role, preferably working with business teams.
  • Strong understanding of current AI capabilities in the market and their applications in customer success.
  • Background in business and customer facing roles.
  • Excellent project management and organizational skills.
  • Ability to collaborate effectively with cross-functional teams.
  • Strong analytical and problem-solving abilities.
  • Technical background and experience implementing AI tools and scaling a CS organization is a big advantage.


Benefits
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

  • Company share options plan - every employee can eventually become a shareHolder
  • Cash allowance for health insurance
  • Annual vision allowance
  • Annual Headspace subscription and wellness benefits
  • Travel support (cycle scheme and season ticket loans)
  • Hybrid working from day 1
  • Work from home allowance - to get your home office set up!
  • Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
  • Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
  • 2 Social Impact days per year for volunteering
  • Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
  • Pension scheme auto-enrolment from day 1
  • Fun company and team social events (locally and virtually with our global teams)
  • We love birthdays - take the day off and receive a special gift


If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
***Learn about HiBob's hybrid working model ***

Top Skills

AI

What the Team is Saying

Giovanna
Alex
Latisha
Rebecca
Ana
Ashley
The Company
Amsterdam
1,000 Employees
Hybrid Workplace
Year Founded: 2015

What We Do

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Why Work With Us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

HiBob Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We love collaborating and connecting with our team members in person and we hope you do too. Our team spends 2-3 days per week in our NYC office.

Typical time on-site: 3 days a week
Amsterdam, NL
Berlin, DE
Lisbon, PT
London, GB
New York, NY
Sydney, NSW
Tel Aviv-Yafo, IL
Learn more

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account