Roles & Responsibilities:-
- Onboard corporates, coordinate with internal stakeholders (Sales, AM, Product teams) and external insurers
- Onboard HR/Admins and employees on the product
- Follow and execute SOP for onboarding with zero deviations
- Develop a deep level of understanding and knowledge of the entire product , systems and processes
- Respond to customer queries in a timely and accurate way via phone, email or chat
- Support corporate escalations on onboarding
- Interact with internal and external teams to ensure quick resolution of customer issues on onboarding
- Drive 100% customer retention by delivering extraordinary service
Requirements:-
- You should have at least 1- 4 years of experience in Customer Success /Client servicing/Relationship Management
- You should possess great command of English (both oral and written)
- You should be comfortable using modern tools like Intercom, Slack, Google Suite, Hubspot
- If you come from a startup background, it will be plus
- You have good amount of experience and expertise in dealing with data handling on Excel
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What We Do
Plum is a talent assessment platform that strips away bias and reveals human potential to revolutionize how global enterprises hire, grow, and retain talent. With unmatched scalability, Plum powers more objective and equitable talent decisions across the employee lifecycle using the predictive power of psychometric data. With Plum, you can: • Quantify job fit to match the right people to the right roles • Spot potential to objectively identify and start developing future leaders sooner • Grow your people by empowering them with personalized career insights • Work better together by equipping leaders with insights to build high-performing teams Plum data is 4X more predictive of future job success than what you’ll find on a resume, so you can finally look beyond credentials, degrees, and past job titles to discover what candidates and employees are truly capable of achieving if given the opportunity. That means you can build a more diverse talent pipeline by surfacing people for opportunities based on raw talent and potential, regardless of race, gender, or background.
