The Role
The Customer Success Officer ensures customer satisfaction, drives product adoption, identifies upselling opportunities, and provides support to clients. Responsibilities include maintaining relationships, resolving issues, and managing records of customer interactions.
Summary Generated by Built In
Job Summary:
We are seeking a highly skilled and customer-focused Customer Success Officer to join our team. The successful candidate will be responsible for ensuring customer satisfaction, driving adoption and retention, and identifying opportunities to upsell and cross-sell our products or services.
Job Responsibilities:
- Identify sales opportunities and potential clients to expand the customer base.
- Maintaining a positive professional attitude towards customers always.
- Calling existing customers to upsell products.
- Providing after-salessupport.
- Conducting questionnaires and classifying clients based on the urgency/complexity of issues.
- Scheduling of maintenance.
- Followup after installations and management of maintenance app.
- Keeping record of customer interactions, transactions, comments and complaints.
- Ensuring customer satisfaction and providing professional customer support.
- Taking calls and logging complaints.
- Developing and sustaining solid relationships with customers to promote customer satisfaction and
represent business.
- Expediting the resolution of customer problems and complaints to maximize satisfaction.
- Continuously improve through feedback.
- Supplying management with reports on customer needs, problems, interests, competitive
activities, and potential for new products and services.
Requirements
- Customer-centric and results-driven.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and data analysis skills.
- Previous experience in customer success, account management, or a related field is an asset.
Benefits
- A collaborative and innovate work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits.
Skills Required
- Excellent communication skills
- Interpersonal skills
- Problem-solving skills
- Ability to prioritize tasks
- Strong analytical skills
- Experience in customer success or account management
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The Company
What We Do
Koolboks specializes in innovative solar-powered refrigeration solutions, providing affordable and sustainable cooling technology to communities, aiming to improve food and medicine preservation, especially in off-grid areas.
