Yembo is looking for a Customer Success Manager to work East Coast hours.
This person will think like an owner. You won’t just be “checking in” on accounts; you’ll be the commercial engine for our most strategic clients. You will own the strategy to turn complex enterprise accounts into long-term advocates, ensuring that Yembo is deeply embedded in their daily operations.
What You’ll Do:
● Drive Net Revenue Retention (NRR): You are responsible for the financial health of your book of business. You will identify expansion opportunities and navigate renewals with a focus on growth.
● Architect Value: Move beyond "usage metrics." You will define, track, and present hard ROI—showing VPs and C-Suite executives exactly how Yembo is saving them money and time.
● Operationalize Success: You aren't just following a playbook; you're building it. You’ll identify friction in the customer journey and work with Product and Sales to fix it.
● Strategic Turnarounds: You’ll step into accounts that are under-utilizing the platform and use discovery and influence to pivot them back to success.
● Voice of the Market: Act as a bridge between our users and our AI engineers to ensure our roadmap stays ahead of industry needs.
Who We’re Looking For:
● Experience & Drive: You possess a minimum of 2-4 years of customer success experience within a high-growth SaaS setting. Beyond simply seeking a role, you are driven by a desire to significantly impact and shape the industry.
● Business Acumen: You recognize that customer success is a dual outcome: the customer must realize value, and Yembo must achieve growth. Therefore, you are adept at engaging in discussions regarding ROI, budgets, and opportunities for expansion.
● Executive Presence: You lead QBRs with confidence, translate technical value into business outcomes, and handle objections with data-backed responses.
● Change Management: You guide customers from hesitation to advocacy, turning "we've always done it this way" into genuine platform adoption.
● Strong Communicator: You can explain technical concepts to non-technical audiences and run effective customer meetings.
● Startup Mentality: You're energized by building processes, not just following them. Ambiguity doesn't slow you down.
● Comfortable with Data: You use Salesforce/HubSpot daily and can pull reports to tell the story of your accounts.
Skills Required
- Minimum of 2-4 years of customer success experience in a high-growth SaaS setting
- Ability to discuss ROI, budgets, and growth opportunities with clients
- Strong communication skills to explain technical concepts to non-technical audiences
What We Do
Our AI technology solves a big problem for moving companies and insurance carriers - by allowing their teams to do a home survey or inspection without physically visiting the home!
Why Work With Us
Yembo values our team and works hard to make sure every employee has opportunities to learn, grow and make an impact. We truly stand by our values and makes sure it's a reflection of everyone who joins us. Come join our team and and learn more about how you can make a difference in an industry ripe for disruption!
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