Customer Success Manger

Posted 3 Days Ago
Be an Early Applicant
Chennai, Tamil Nadu, IND
In-Office
Senior level
Edtech • Software
The Role
Lead onboarding and training, manage client relationships, provide consultative guidance, resolve issues, monitor usage and advocate product improvements to maximize client outcomes and retention.
Summary Generated by Built In
Job Description: We are seeking a dedicated and experienced Customer Success Manager to join our team. This role is pivotal in ensuring our clients achieve their desired outcomes using Disprz's platform. The ideal candidate will possess a consultative approach, strong problem-solving skills, and the ability to foster collaborative relationships with clients.

Key Responsibilities:
Client Onboarding & Training: Lead the onboarding process for new clients, providing comprehensive training to ensure effective platform utilization.
Relationship Management: Develop and maintain strong relationships with key stakeholders, acting as the primary point of contact for client inquiries and support.
Consultative Engagement: Understand clients' business objectives and provide strategic guidance to help them achieve their goals using our platform.
Issue Resolution: Proactively identify potential challenges and implement solutions to enhance client satisfaction and retention.
Collaboration: Work closely with internal teams, including Product and Engineering, to relay client feedback and advocate for necessary enhancements.
Performance Monitoring: Regularly assess client usage metrics to ensure optimal engagement and identify opportunities for improvement.

Qualifications:
Minimum of 7 years of experience in Customer Success or Account Management, preferably within the SaaS industry.
Proven ability to manage multiple client accounts and projects simultaneously.
Exceptional communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Self-motivated with a proactive approach to client management.
Ability to work effectively in a remote setting during US shift hours.
Why Join Disprz?
Opportunity to work with a dynamic and innovative team.
Flexible remote working environment.
Engage with a diverse portfolio of clients across various industries.
Contribute to a platform that is transforming the learning and skilling landscape.
If you are a reliable, quick learner with a passion for client success and a consultative mindset, we encourage you to apply.

Skills Required

  • Minimum of 7 years of experience in Customer Success or Account Management
  • Experience in SaaS industry
  • Proven ability to manage multiple client accounts and projects simultaneously
  • Exceptional communication and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Self-motivated with a proactive approach to client management
  • Ability to work effectively in a remote setting during US shift hours
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The Company
Chennai, Tamil Nadu
500 Employees
Year Founded: 2015

What We Do

Disprz is an AI-powered, mobile upskilling and reskilling suite, helping enterprises unlock business potential by enabling organization-wide skilling, while personalizing learning for the individual. Be it knowledge or frontline workers, Disprz identifies and benchmarks employees’ skills needed for different job roles, assesses their current levels, creates impactful learning pathways, drives hyper-personalized learning to bridge skill gaps and drives learning adoption. Disprz makes available insightful analytics that link back skilling to business performance. Our goal is to empower organizations to drive the right skills to create immediate and sustained business impact - be it higher sales, better customer service, impactful leadership, or digital transformation. In addition to Disprz’s LMS and LXP platforms, our unique frontline enablement solution (FLE) is a mobile learning platform designed to address the unique needs of the distributed workforce. With multilingual options and a mobile-first approach, it helps keep the deskless workforce engaged & productive while learning. It includes features such as KPI-linked coaching, proctored assessments and on-the-job training workflows to enable them to be job-ready from Day 1. Our capability-building platform powers 250+ leading organizations like Amazon,Uber, Airtel, Bajaj Allianz, and Tata Motors, to name a few. 1.8 million + learners across the United States, India, Southeast Asia, and the Middle East, leverage our skills enhancement platform.

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