What you’ll be doing …
- We currently have an opening for an energetic, highly motivated, customer-focused, and proactive team player for our Customer Success Manager position. This person will be charged with serving as the face of Gyrus Systems to our clients and users and focusing on the enablement and adoption of our LMS platform, building a strong relationship with the client to drive retention and renewal. As a Customer Success Manager, you will:
- Be the primary contact and advocate for our Customers.
- Become an expert in Learning Management Systems (LMS) product, adoption, and implementation, including its challenges and processes.
- Deliver professional Administrator training as part of onboarding new customers.
- Be a friendly professional advisor and know when to suggest best practices, how to defuse problems, and always address our customers’ issues in a timely manner.
- Work as a part of the customer success team to develop strategies for scale, growth, and increased quality of service.
- Advocate extended usage, by explaining the value of new modules and services to existing customers.
- Work closely with our Engineering and Quality Assurance team to make an impact on thousands of users globally by signing off product releases.
- Continually generate good content to supplement the existing Gyrus knowledge base and videos.
- Actively create documentation and other training materials to continually expand the library of resources available to internal and external clients.
- Generate up-sell opportunities from new product features adoption and through upgrades.
Who you are…
Experienced. This role is for someone with 5+ years of experience in B2B customer service, account management, or sales-related role, preferably in a start-up or fast-growth SaaS organization.
A Strong Communicator. You can communicate complex topics to diverse audiences in both written and oral formats. Experience in building out technical documentation, training materials, and support documentation for projects and products.
A Problem Solver. You delight in finding practical solutions for difficult problems and are comfortable in a fast-moving environment. Demonstrated organizational skills, attention to detail and ability to work independently and as a member of a team.
Collaborative and Team Player. Experience working in a collaborative and agile team across multiple stakeholders in a global team.
Educated. Professional Degree Any Bachelor Degree, Any Master Degree, M.B.A/PGDM
Gyrus is built on core values of Customer first – responsiveness, priority, courtesy, and respect; Integrity & Commitment – we do as we say; Quality in everything we do; Positive team approach; and an innovation and learning mindset. We are pioneers in Learning management solutions and have built a 30+ year track record of delivering innovation and customer success.
Skills Required
- 5+ years experience in B2B customer service, account management, or sales-related role
- Experience in delivering administrator training and onboarding for software products
- Strong written and verbal communication skills; experience building technical documentation and training materials
- Experience working collaboratively in agile teams across multiple stakeholders and global teams
- Comfortable with product adoption, customer advocacy, and generating upsell opportunities
- Experience in a start-up or fast-growth SaaS organization
- Bachelor's degree, Master's degree, MBA or equivalent professional degree
What We Do
Gyrus Systems provides GyrusAim, an award-winning Learning Management System (LMS) designed for workforce training, compliance management, and certification tracking. The platform helps organizations, particularly those in highly regulated industries like healthcare, government, and manufacturing, simplify employee onboarding and ensure adherence to industry and regulatory standards through structured learning programs and automated reporting.
