Wholesale distribution is a $10T+ industry — and most of it still runs on fax, spreadsheets, and legacy ERPs. We're here to change that.
WizCommerce is the AI Operating System for B2B Trade. We build AI-native commerce solutions that sit on top of the ERPs distributors already use — no rip and replace, no 12-month implementations. Just real transformation, fast.
Our platform combines an AI-native CRM, B2B website builder, embedded finance, and AI co-workers (order entry, quoting, content) into one unified system built for how wholesale actually works.
The results speak for themselves:
• 180% Net Revenue Retention
• 4X YoY ARR growth
• 400% growth in customers with >$50K ACV
• 95% implementation success rate (vs. an industry average of 30%)
We serve 150+ customers across North America — from Jaipur Living to Loloi — and we're a fast-growing team backed by Peak XV Partners, Blume Ventures, Alpha Wave Global, and others.
If you want to build category-defining software in a massive, underserved industry — with a team that has genuinely lived the problem — WizCommerce is the place to be.
Our product ecosystem includes:
WizOrder: AI-powered, mobile-first ordering system for B2B order journeys—even offline.
WizShop: AI-driven, 24/7 self-service B2B ecommerce platform.
WizStudio: AI-powered creative platform generating studio-quality lifestyle imagery.
KAI: Industry's first AI-powered sales assistant with RAG, customer intelligence, and workflow automation.
WizCRM & WizPay: AI-enhanced CRM and flexible B2B payment solutions.
WizAgent (Roadmap): Agentic marketplace where autonomous AI agents facilitate B2B transactions.
Responsibilities:
Own and manage customer relationships post-implementation for assigned accounts in the US market
Drive renewals and expansion revenue by identifying upsell and cross-sell opportunities
Proactively create new opportunities within existing accounts and collaborate with the sales team to convert them
Conduct regular check-ins, business reviews, and product adoption discussions with customers
Ensure customers are realizing the full value of the platform, leading to higher retention and satisfaction
Monitor product usage and customer health metrics to identify risks and opportunities
Act as the primary point of contact for customer queries, feedback, and escalations
Work closely with product, support, and sales teams to improve the overall customer experience
Maintain accurate account updates and opportunity tracking in CRM
Required Skills & Experience
3+ years of experience in Customer Success, Account Management, or Client Success roles
Experience working with international/US customers is preferred
Strong experience driving renewals, expansions, or revenue from existing accounts
Excellent relationship management and communication skills
Ability to identify growth opportunities within accounts
Strong problem solving and customer centric mindset
Comfortable working in US shift (5 PM - 2 AM IST)
What We’re Looking For
A revenue focused Customer Success professional
Strong ownership and proactive communication
Ability to balance customer satisfaction with revenue growth
Someone who thrives in a fast paced startup environment
Role location: Bengaluru
Skills Required
- 2+ years of experience in Customer Success, Account Management, or Client Success roles
- Experience working with international/US customers is preferred
- Strong experience driving renewals and expansions from existing accounts
- Excellent relationship management and communication skills
- Ability to identify growth opportunities within accounts
- Strong problem solving and customer centric mindset
- Comfortable working in US shift (5 PM - 2 AM IST)
What We Do
WizCommerce is an AI-powered platform designed to modernize wholesale sales and operations, helping B2B wholesalers, distributors, and manufacturers manage sales channels, automate tasks, and streamline their businesses.
