Customer Success Manager
Are you passionate about providing complex technical solutions?
Would you like to be at the center of cutting-edge energy projects?
Partner with the best
Baker Hughes stands as a leading global energy‑technology company, delivering innovative solutions that make energy safer, cleaner, and more efficient across the entire value chain. Operating in more than 120 countries, the company blends deep industrial expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization. With over a century of heritage, Baker Hughes partners with customers in oil and gas, industrial sectors, and emerging energy markets to accelerate progress toward a more sustainable energy future
Fuel your passion
The Customer Success Manager establish and enhance our customer relationships to promote adoption, value realization, retention and loyalty of our Cordant Software Solutions.
As a Customer Success Manager, you will be responsible for:
- Relationship Management: Build and maintain strong, long-term relationships with key stakeholders. Gather feedback and represent the voice of the customer internally to influence product development.
- Customer Onboarding: Guide customers through implementation and onboarding to ensure value realization Day 1.
- Product Adoption: Drive product usage and adoption by educating customers on features and best practices.
- Issue Resolution: Act as the primary point of contact for customer inquiries and escalate issues when necessary.
- Account Growth: Identify upsell and cross-sell opportunities in collaboration with the solution architects and sales team.
- Customer Advocacy: Collaborate with customers on external facing success stories through case studies, webinars, conferences, etc
- Performance Monitoring: Track customer health metrics, usage data, and proactively address risks.
- Renewals: Ensure timely contract renewals and maintain high retention rates.
To be successful in this role you will:
- Bachelor’s Degree in an engineering discipline
- Minimum of 10 years relevant experience in Oil & Gas, Power, or Heavy Industries.
- Minimum 10 years of relevant experience in Asset Performance Management technologies
- Minimum 2 years of relevant experience in enterprise solution architecture and design with references in early engagement activities that led to significant business growth
- Ability to balance technical expertise with commercial strategy to foster and build deep relationships with key customers
- Experience in driving critical NPIs to position commercial requirements back to product development team
Work in a way that works for you
We recognize that everyone is different and that the way people want to work and give their best is also different for everyone. In this role we can offer the following flexible working patterns:
Working with Us
Our people are at the heart of what we do at Baker Hughes. We know we are best when all of our employees are developed, engaged and able to bring their full authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in everyone.
Working for you
Our inventions have revolutionized energy for more than a century. But to continue moving forward tomorrow, we know we need to push the limits today. We make it a priority to reward those who embrace change with a package that reflects how much we value their contributions. Join us and you can expect:
- Contemporary work-life balance policies and well-being activities
- Comprehensive private healthcare options
- Life Insurance Safety Net and Disability Programs
- Personalized financial program
Skills Required
- Bachelor's Degree in an engineering discipline
- Minimum of 10 years relevant experience in Oil & Gas, Power, or Heavy Industries.
- Minimum 10 years of relevant experience in Asset Performance Management technologies
- Minimum 2 years of relevant experience in enterprise solution architecture and design
- Ability to balance technical expertise with commercial strategy
- Experience in driving critical NPIs to position commercial requirements back to product development team
Baker Hughes Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Baker Hughes and has not been reviewed or approved by Baker Hughes.
-
Retirement Support — Feedback suggests retirement contributions combine automatic employer funding with a dollar‑for‑dollar match, with immediate vesting on the match. This structure can meaningfully increase savings for employees who participate consistently.
-
Equity Value & Accessibility — Feedback suggests a discounted employee stock purchase program with regular purchase periods and no brokerage fees provides accessible ownership upside. Program parameters are clearly laid out through the benefits hub and plan materials.
-
Leave & Time Off Breadth — Feedback suggests exempt staff have flexible, manager‑approved time off while non‑exempt employees accrue vacation and receive paid personal time. Company‑paid holidays and paid parental leave further broaden time‑away options.
Baker Hughes Insights
What We Do
Get new oilfield tools and chemicals delivered directly to your door from Baker Hughes. Frac plugs, packers, setting tools, drill bits and much more.
