Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!
Our Values
Best Life
We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
One Team
From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
As a Customer Success Manager, you will drive customer value, retention, and growth across a portfolio of enterprise clients. Acting as a trusted advisor to executive stakeholders, you will align our solutions to business objectives and ensure measurable outcomes.
You will lead implementations and ongoing success planning, identify expansion opportunities, and partner cross-functionally to deliver value and advocate for customer needs.
As the primary point of contact, you will build executive relationships, guide best practices, and manage escalations to resolution.
You will also help scale Customer Success processes and improve the overall customer experience.
Ultimately, you are accountable for retention, satisfaction, and growth across your portfolio.
WHAT YOU’LL DO:
Build trust and long-term relationships with all customers in your portfolio
Support customers across multiple geographies and time zones
Manage and guide organic implementation including training, and technical account setup
Engage customers in business operations discovery during onboarding to ensure successful and strategic technical account setup, and work with technical teams to deliver customized accounts
Work closely with Sales, Product, and other internal stakeholders to deliver success for customers throughout the customer lifecycle
Identify areas of opportunity to growth portfolio revenue
Track and monitor account health and identify any areas of concern, and/or opportunities for growth; deliver consistent and meaningful business reviews to key stakeholders
Execute customer success plans
Harvest customer success stories and testimonials from customers capturing business outcomes
Demonstrate product capability, functionality, and potential business outcomes
Act as a direct point of contact for escalation of customer issues, identifying and directing internal resources to help find a resolution
Directly handle escalated support tickets
Maintain customer and product usage intelligence using our CRM and customer engagement platforms.
Preparation and delivery of feature requirements and feedback reports directly to the Product team
Create and deliver executive business reviews
Any related ad-hoc or project tasks as required
Participate in cross-functional projects across teams
WHAT YOU’LL NEED:
3+ years of relevant experience in customer success, account management, or a related field
Strong communication and stakeholder management skills, with the ability to listen, influence, present, and build trusted relationships
Negotiation and contract management experience, with strong follow-through and attention to detail
Customer-focused and results-driven, demonstrating sound judgment, integrity, and composure in fast-paced or high-pressure situations
Highly organized and execution-oriented, with the ability to manage multiple priorities, context switch effectively, and consistently meet deadlines
Analytical mindset, with the ability to interpret data and sales metrics to drive insights and improved outcomes
Self-motivated, accountable team player, who takes ownership and operates with a high level of autonomy
Ability to support accounts across time zones, demonstrating flexibility and responsiveness
Technical proficiency with business tools, including project management platforms (e.g., Asana), CRM systems (e.g., Salesforce), and Excel for tracking and reporting
Fitness industry and/or franchise experience preferred
WHAT’S IN IT FOR YOU:
Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
Monthly reimbursement for your preferred health scheme
EAP – we get you help when you need it. Period.
Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
And more! – so many benefits we couldn’t even fit them all here!
At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.
About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com
#LI-REMOTE
Skills Required
- 3+ years of relevant experience in customer success, account management, or a related field
- Strong communication and stakeholder management skills
- Negotiation and contract management experience
- Customer-focused and results-driven mentality
- Highly organized and execution-oriented
- Analytical mindset with ability to interpret data
- Self-motivated team player
- Ability to support accounts across time zones
- Technical proficiency with business tools including project management, CRM systems, and Excel
- Fitness industry and/or franchise experience
What We Do
At ABC Fitness, we're passionate about fitness. We believe that everyone deserves the opportunity to be their best selves and live their best lives. Our technology solutions are designed to empower fitness businesses and individuals to achieve their goals, whether it's building a stronger community, streamlining operations, or providing personalized training experiences. We're committed to making fitness accessible and enjoyable for everyone. We believe fitness is a lifestyle for people of every age, every shape, every color, and every gender. From the inside out, we live our day-to-day life guided by our core values: One Team, Growth Mindset, and Best Life. These values shape our culture, the way we work, and how we interact with each other and our community. We believe in the power of teamwork, continuous learning, and fostering a supportive environment where everyone can thrive. If you rock your sneakers with confidence and believe in the extraordinary, you’re in the right place. As One Team, we collaborate and respect each other, fostering a sense of belonging and encouraging individual growth. With a Growth Mindset, we embrace challenges, strive for continuous improvement, and promote smart experiments. Through Best Life, we prioritize the well-being of our team and community, inspiring each other to be our best selves and live our best lives.
Why Work With Us
As One Team, we are committed to creating an inclusive and safe space and fostering an environment where every team member feels like they can bring their whole selves to work. We are dedicated to designing equitable experiences that inspire and activate our growth mindset, so everyone can learn and grow together.
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