Customer Success Manager

About Everfield
Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe’s software ecosystem.
Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield provides support in talent acquisition, HR, and access to a team of experts in building and growing European B2B SaaS companies who consult on financial and operational topics. Founded in 2022, Everfield has an ecosystem presence in 7 countries, and growing.

About Us

Motivity is a highly customisable electronic job sheet system used daily by thousands of engineers across the UK and Ireland. With over 200 customers and ambitious growth targets, we are focused on strengthening long-term client relationships, driving product adoption, and identifying opportunities for account growth.

Position Overview

You will own a portfolio of mid-market service businesses (avg. £5,000 ACV), taking full ownership for retention, renewals, and account growth. You will drive product adoption, identify upsell opportunities, and expand existing accounts, while building strong, trusted relationships. You’ll work closely with sales and product teams to ensure customer success translates into measurable business outcomes and revenue growth.

Key Responsibilities

• Account management & relationship ownership — Build strong relationships with customers and act as their trusted advisor

• Retention & growth — Own renewals, reduce churn, and identify upsell opportunities across your portfolio

• Customer engagement & adoption — Drive product usage and ensure customers achieve maximum value from Motivity

• Issue resolution & escalation — Manage customer concerns, coordinate internally, and ensure timely resolution

• CRM excellence — Maintain accurate account data, track renewals and expansion pipeline, and ensure nothing is missed

• Customer insight & opportunity identification — Monitor customer needs, identify risks and growth opportunities, and act proactively

• Guide customers through initial setup, trial, and early adoption

Required Qualifications

• Professional-level English (written and spoken)

• Proven experience in B2B SaaS customer success, account management, or similar role (3+ years)

• Strong communication and relationship-building skills with the ability to influence stakeholders

• Commercial mindset with experience in renewals, retention, or upsell

• Excellent time management and ability to prioritise across multiple accounts

• Proactive, self-motivated, and comfortable working with minimal supervision

• CRM proficiency

• We know nobody ticks every box. If the role energizes you and you want to grow with our customers, please apply—even if you don’t meet 100% of the criteria.

• Experience working with operational or field service teams is a strong plus

What We Offer

• Base salary of £30,000–£40,000 per annum + performance-based bonus tied to renewals and upsell metrics

• Direct impact on customer growth and retention in a scaling SaaS business

• Hybrid setup with flexible working hours

• A small, experienced, and supportive team

• A modern tool stack, including Intercom, Pipedrive, Slack, and Chargebee

• Clear product value and established customer base to build on

• Workations, team events, and a strong internal culture