The Role
The Customer Success Manager will enhance customer relationships, drive product adoption, manage accounts, negotiate deals, and handle escalations to ensure high retention and satisfaction.
Summary Generated by Built In
About Us:
Verifiable is a credentialing and network monitoring platform built to help healthcare organizations optimize operations with error-free, fast verifications and to stay compliant with ease. We are an official Salesforce vendor, winning the 2024 Salesforce Partner Innovation Award, and also were named to Inc. 5000 2025, the most prestigious ranking of America's fastest-growing private companies. We work with leading healthcare organizations such as Humana Dental, Talkspace, Headway, Empower Pharmacy, and many others.
Verifiable is a fast-moving, early-stage team that values impact, ownership, and follow-through. Everyone here rolls up their sleeves, dives into ambiguity, and takes end-to-end responsibility for meaningful work. Priorities shift, problems aren’t always perfectly defined, and we move with urgency—so we look for people who are energized by hard problems, rapid learning, and stepping in wherever the team needs support.
We’re collaborative and human, but we keep a high bar. If you thrive in a scrappy, high-ownership environment where your work directly shapes the company’s trajectory, you’ll feel right at home here.
Key Responsibilities
- Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality for each account.
- Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key stakeholders and decision makers.
- Develop Verifiable product expertise to build credibility and add value for customers.
- Conduct regular touchbases and quarterly business reviews across your accounts to ensure retention and strategic alignment between Verifiable and our customers. Identify upsell and expansion opportunities by understanding customer goals and aligning them with new product features or services.
- Drive commercial negotiations with customers and internal legal and finance teams to efficiently and symbiotically close deals and restructure contracts.
- Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements.
- Support accounts with custom reporting needs outside of the standard product.
- Monitor account health and proactively resolve and escalate issues to reduce churn.
- Maintain CRM hygiene, ensuring account records and documentation are up to date.
- Pursue ongoing healthcare industry and CRM platform education and training.
- Contribute to team-wide initiatives to make Verifiable a great place to work and drive Customer Success department efficiencies.
Qualifications
- 3+ years of Customer Success in B2B SaaS
- Experience managing a book of business > $1M ARR, building pipeline, & closing deals
- Strong relationship-building, communication, presentation and problem-solving skills
- Experience navigating complex, matrixed client relationships and driving retention
- Familiarity with Salesforce CRM and customer success tools
More About Verifiable:
We’ve grown to almost 150 employees in 5 years. Steady revenue growth allowed us to secure a $27M Series B led by Craft Ventures, bringing us to $47M in total funding.
We value the many benefits of remote work, so we’re fully distributed across the US and internationally.
Benefits include Health/Vision/Dental plans, unlimited PTO, new Apple equipment, and startup equity as part of your comp package.
Top Skills
Salesforce CRM
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The Company
What We Do
Verifiable is an API-first, provider network management platform built to help healthcare provider and payer organizations speed up network operations, save costs and streamline the provider experience.
Verifiable industry-leading provider data infrastructure connects to thousands of primary sources to deliver real-time provider verification & monitoring to automate the credentialing process - resulting 78% faster turnaround times and millions in added revenue capture.
Verifiable works with innovative healthcare provider and payer organizations like Humana, Lyra Health, Talkspace, Modern Health, Wheel, Grow Therapy, and many others. Verifiable is a proud Y-Combinator company whose investors include Craft Ventures, Highland Capital Partners, Tiger Global, The Altman Fund, Struck Capital, Liquid2 Ventures, 137 Ventures, Cooley and Soma Capital.
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