About Glia
Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.
Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.
The roleWhat you'll do
Provide strategic direction to clients on how to best drive value with our platform
Create reports and presentations showcasing KPI improvements and value our customers are realizing with our platform
Demonstrate thought leadership and collaborate across numerous internal teams
Establish relationships at all seniority levels throughout the organization
Provide product and strategic insights based on your experience with clients
Develop and execute comprehensive training initiatives
Requirements
4+ years experience in Customer Success, Consulting, Account Management or similar
Familiarity with managing complex Enterprise clients
Formal or informal project management expertise
Experience in complex SaaS products/platforms
Bachelors degree +
Must be willing to travel 30% of the time
Bonus: Experience working in or selling to Contact Centers/ Financial Institutions
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]
What We Do
Glia enables companies to deliver an in-person customer experience online. With a single line of code, companies can identify and engage their highest-value web visitors through video, voice, chat, and CoBrowsing to increase online conversions and improve customer support.
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