The Role
The Customer Success Manager at 3E will drive customer engagement and retention, manage strategic accounts, and ensure successful outcomes for clients in the EMEA region.
Summary Generated by Built In
About 3E:
We are a mission-driven company with the purpose to enable a safer, more sustainable world!
3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace & chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market.
Are you ready to shape the future? Come join us!
About the Role
At 3E, we believe that long-term customer success is the foundation of sustainable growth—for our clients and for our business. We’re looking for a strategic and relationship-focused Customer Success Manager (CSM) to step into a maternity cover role, supporting a high-value portfolio of customers in our EMEA region. This role offers an exciting opportunity to make a significant impact, with the potential for future opportunities as our organization continues to grow.
In this role, you’ll act as a trusted advisor and advocate for your customers, helping them unlock the full potential of their investment in 3E solutions. You’ll lead with insight, drive adoption, and shape success plans tailored to real business outcomes. Your efforts won’t just influence renewals and expansions—they’ll directly impact customer satisfaction, retention, and growth.
You’ll work in close collaboration with dedicated Account Managers (AMs), aligning efforts across shared books of business. Together, you’ll identify and prioritize high-value accounts, proactively engage key stakeholders, and navigate risks with clarity and confidence.
Success in this role means delivering measurable customer outcomes and strong Net Revenue Retention (NRR), maintaining a high cadence of proactive, value-led engagements, cultivating trusted relationships across customer and internal teams, and taking ownership in a dynamic environment where strategic thinking and operational excellence go hand in hand.
If you’re energized by meaningful work, thrive in collaborative settings, and are ready to make an impact in a high-growth, mission-driven organization, this is your opportunity to do more.
What You'll Do
- As a dedicated partner to our Account Managers (AMs), you’ll:
- Own the Customer Success Plan (CSP) and drive adoption across key accounts
- Conduct 8+ proactive customer engagements weekly, focused on value, not just issue resolution
- Identify at-risk and growth accounts, and execute strategic plans to retain and expand usage
- Build strong, transparent relationships across customer stakeholders and internal teams
- Serve as an advocate for the customer’s voice, feeding insights back into Product and Enablement
- Become a subject matter expert in 3E ERC+ and other 3E products and contribute to team knowledge sharing
- Track usage, engagement, and account health metrics to inform actions and demonstrate impact
What Makes You a Great Fit
- 2+ years in Customer Success, Account Management, or client-facing SaaS/tech roles
- Experience managing a book of business and working in tandem with Account Managers
- Proactive mindset with excellent communication and relationship-building skills
- Strong business acumen and data-driven decision-making
- Comfortable operating in ambiguity and fast-changing environments
- Confidence in engaging with global stakeholders
- Fluent in English and Bulgarian, with excellent written and verbal communication in both.
- Experience with SAP EHS
- Background in regulatory, sustainability, or environmental data management
- Familiarity with tools like Salesforce, Zendesk, and Highspot
- Previous exposure to the EMEA customer landscape and multilingual capabilities
Nice-to-Haves
Who Thrives Here
- Strategic: You don’t just react, you plan, using insights to shape your approach
- Scrappy & Self-Led: You’re comfortable learning without handholding. Our ERC Plus training is evolving, your initiative will be key
- Collaborative:You value deep partnership with AMs, sharing the same goals for growth
- Resilient: You navigate change with composure and turn challenges into opportunities
- Customer-Obsessed: You prioritize outcomes, not just check-ins, and strive to make customers successful through impact-driven engagement
Why Join 3E?
- Mission with Meaning: Contribute to a safer, more sustainable world through your daily work
- Culture of Ownership: We're transparent, outcome-focused, and we grow together
- Opportunity to Shine: Even as a fixed-term hire, you’ll be embedded in a high-impact, high-growth environment with leadership visibility
- Global Collaboration: Work across time zones and teams while supported by a passionate local presence in Sofia
- Performance Incentive: Eligible for 20% variable pay based on impact-driven KPIs
Disclosures:
3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to [email protected]
Visit us at https://www.3eco.com/
Follow us at https://www.linkedin.com/company/3e-safer-world/
Privacy Policy and Candidate Privacy Notice
Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event 3E hires the candidate because of the referral or through other means.
Top Skills
Highspot
Salesforce
Zendesk
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The Company
What We Do
Delivering intelligent compliance solutions that empower companies to reduce risk, drive continuous improvement, and create new growth opportunities. For over 30 years, 3E has provided clients with the expertise, content, live 24-7-365 environmental health and safety (EHS) support and award winning solutions required to increase chemical and workplace safety, improve product safety and stewardship, strengthen supply chain stewardship, and optimize research and development decision support.
We are deeply committed to serving our more than 5,000 customers worldwide, including nine of the world’s top ten chemical manufacturers, eight of the world’s top ten retailers, and seven of the world’s top ten pharmaceutical companies. Global locations include our corporate headquarters in Carlsbad, California, along with offices in Beijing, China; Bethesda, Maryland; Canton, Ohio; Copenhagen, Denmark; Frankfurt, Germany; Markdorf, Germany; Montreal, Quebec; Siegen, Germany; Sofia, Bulgaria; and Tokyo, Japan.
Visit us at www.3Eco.com.
