As a Customer Success Manager, you will:
- Lead end-to-end onboarding, including product walkthroughs, setup guidance, and clear instructions to help clients get value from day one.
- Be in touch with clients daily — answering questions, helping with tasks, and guiding them through the product.
- Communicate with larger accounts via Slack, and use email for all other client engagements.
- Monitor product usage and proactively share recommendations, best practices, and strategic tips to help clients succeed.
- Troubleshoot issues hands-on and collaborate closely with our tech team to get things resolved quickly and efficiently.
- Spot opportunities for upsells, expansions, and renewals — and confidently lead those conversations based on real client needs.
- Jump into the sales process when needed, especially at the contract-signing stage, to ensure a smooth handoff and a seamless start.
- Assist with outreach marketing campaigns alongside the client’s team and provide personalized training to help customers achieve their goals.
- Drive results across monthly and quarterly KPIs like Retention, Churn Rate, Upsell Rate, and NPS.
- Share feedback directly with sales, product, and marketing teams to continuously improve the customer experience.
You will definitely be successful in this role if you:
- Have 2+ years of experience in Customer Success, Account Management, Onboarding, or other client-facing roles (B2B SaaS experience is ideal).
- Bring solid experience with the US market and feel confident managing multiple client relationships simultaneously.
- Have strong experience working with B2B clients, handling onboarding, and managing the full customer lifecycle.
- Possess Advanced English and Fluent Ukrainian, enabling clear and confident daily communication.
- Are comfortable using AI tools to speed up workflows, enhance communication, and optimize daily tasks.
- Are proficient with Google Workspace, Intercom, HubSpot, Stripe, outreach tools, and other productivity or sales platforms.
- Can work remotely with high ownership, staying proactive, independent, and reliable without constant supervision.
- Maintain a positive, solutions-oriented mindset, handling challenges with clarity and calmness.
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What We Do
Belkins is an award-winning B2B Lead Generation and appointment-setting agency, driving sales results for businesses in 50+ industries across the globe. We empower companies of all scales to grow through innovative marketing and sales solutions, technology, and by creating meaningful partnerships. We provide services and create products. Our main offering “Appointment Setting” focuses on acquiring new leads via email marketing channels. We developed our proprietary technology “Folderly” which helps to increase sending reputation of emails. We provide the industry-best Sales Development Representatives and Copywriters who build outreach campaigns from the ground up, create outreach strategies, perforce a daily outreach and work with clients as an extension of their sales and marketing team.
Why Work With Us
Belkins is where limitless opportunities meet the most friendly environment. We strive to evolve but value humanity and trust. The enthusiasm of the Belkins team is catching, which permanently drives you to the next level of perfection. It is a great place to boost your career, personal growth, make partners and friends.
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