At Sparq, we help companies solve the right problems—not just build more technology.
We’re a modern product engineering partner blending strategy, craftsmanship, and speed to help organizations modernize confidently in the age of AI. From data ecosystems to digital products and AI acceleration, we turn complexity into clarity and ideas into impact.
If you’re driven to build what’s next, lead with empathy, and deliver excellence without ego, you’ll feel right at home at Sparq.
Why you will enjoy Mondays again:
- Opportunity to collaborate with a diverse group of colleagues in a fun, creative environment
- Progressive career journey and opportunity for advancement
- Continuous development through training, mentorship and certification programs
- Exposure to modern technologies across various industries in an agile environment
- Remote work
A Day in the Life:
The Customer Success Manager is an account management role at Sparq, responsible for nurturing and maintaining strong client relationships while guiding internal teams to deliver exceptional results. This individual will serve as the primary liaison between our clients and our consulting teams, ensuring that project goals are met and client satisfaction is prioritized. The ideal candidate is an excellent communicator, a strategic thinker, and a proactive problem-solver who can manage complex projects and foster team growth.
- Superior Time Management: You possess an exceptional ability to juggle competing priorities and manage multiple small client accounts simultaneously, all while maintaining an eye for detail and quality.
- High Emotional Intelligence (EQ): You are an empathetic leader who can effectively support and manage colleagues across various projects. You have a natural ability to sense low morale or drive and can proactively intervene to foster a positive and motivated team environment.
- Excellent Judgment: You know when to dive deep into project details to provide hands-on support and when to trust your team to deliver. You can make sound judgment calls to ensure project success and team autonomy.
- Proactive Risk Mitigation: You have a forward-thinking mindset, capable of quickly identifying, understanding, and mitigating potential risks before they impact our clients or our team.
- Technical Aptitude: You have experience or can quickly come up to speed using CRM platforms (Salesforce) and ERP tools (Netsuite/ OpenAir)
What it takes:
Client Relationship & Strategic Growth- Serve as the primary point of contact for client stakeholders, building trusted advisor relationships by effectively communicating project progress, goals, and outcomes.
- Proactively identify and pursue opportunities for growth and expansion within assigned client projects.
- Develop and present strategic suggestions to help clients achieve their long-term business objectives.
- Lead and facilitate key client meetings and project ceremonies (e.g., internal check ins, client check ins, project health updates).
- Provide coaching, guidance, and support to Sparq project teams, ensuring they have the necessary resources to succeed.
- Act as the primary escalation point for both client and team members to resolve issues and remove blockers, ensuring positive project momentum.
- Collaborate closely with project teams to ensure the successful execution and delivery of consulting engagements within the defined scope.
- Manage competing priorities in complex account environments, managing expectations for deliverables and other client asks as needed.
- Analyze and report on account health, escalating risks and issues to internal stakeholders as appropriate.
- Oversee and approve weekly timesheet submissions and monthly invoices for project teams.
- Assist with project financial forecasting and analysis of actuals versus projections.
- Manage the onboarding of new colleagues to client projects, coordinating equipment logistics, system access, and credentials.
- This role may require some administrative duties, including scheduling meetings, preparing internal reports, and maintaining internal project documentation.
- Manage a team of Sparq Client Success colleagues, providing regular performance feedback, conducting annual reviews, and supporting their professional development.
- Participate in the interview process for the Client Success team and provide insightful feedback on candidate qualifications.
Equal Employment Opportunity Policy: Sparq is proud to offer equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
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Top Skills
What We Do
In the age of AI, differentiation isn’t in what you build - it’s in the problems you choose to solve and the outcomes they unlock. That’s why we help leaders cut through the noise, focus on what matters most, and solve it right the first time. By fusing problem-first thinking, deep technical craftsmanship, and fast, flawless delivery, we de-risk transformation and deliver solutions that stick, scale, and prove their worth.
With a deep bench of end-to-end technologists, architects, and engineers, no challenge is too complex and no solution is half-built.
At Sparq, your mission is our mission. We’re modular by design - meeting you where you are and accelerating you toward where you’re meant to be. We don’t just guide - we climb with you. Embedded alongside your teams, we chart the course, build with precision, and navigate complexity until your outcomes are achieved.
Built to solve, not just to build.
