PosiTrace by Global Fleet Management is a rapidly growing Canadian SaaS company specializing in GPS tracking, with a global footprint.
We are looking for an experienced Customer Success Team Lead to lead a Team responsible for driving long-term client relationships and expanding post-sale value. This is an excellent opportunity for a hands-on leader who thrives in fast-paced environments, enjoys mentoring others, and is passionate about delivering an exceptional customer experience.
About the Role
In this role, you’ll oversee a team managing SMB and key mid-market and enterprise accounts. You’ll coach Customer Success Specialists to deepen client engagement, ensure smooth renewals, and identify opportunities for growth. You’ll also work closely with leadership and other departments to evolve customer strategy, operations, and outcomes.
What You’ll Do
- Lead and grow a team of Customer Success Specialists supporting SMB and high-value clients
- Establish and refine processes to improve onboarding, engagement, retention, and expansion
- Build and execute strategic account plans, acting as a trusted advisor to top clients
- Partner cross-functionally with Sales, Product, and Operations teams to align on customer needs
- Set performance targets, track KPIs, and continuously improve team outcomes
- Hire, train, and develop talent while fostering a collaborative and high-performance culture
What You Bring
- 5-7 years of experience in customer success, account management, or B2B SaaS sales
- 2–4 years of experience managing or mentoring a high-performing team
- Proven ability to drive customer outcomes and build long-term client relationships
- Strong strategic thinking, communication, and problem-solving skills
- Comfort operating in a fast-changing environment with competing priorities
- Track record of collaboration across departments to support customer success
Nice to Have:
- Experience leading CS teams at a growing tech or SaaS company
- Familiarity with clients in operations-intensive industries (e.g., logistics, services)
Why This Role
If you're motivated by growth, leadership, and the opportunity to shape a team that directly impacts business outcomes, this role offers strong career progression and the ability to make a meaningful difference.
Job Types: Full-time, Permanent
Benefits:
- Food Vouchers
- Life insurance
- Great commission scheme
- Base salary starting at $30,000 MXN per month
Schedule and Location
- Monday to Friday
- Onsite
We recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a great place to work, combined with the opportunity for personal and professional growth.
Top Skills
What We Do
Positrace is a leading fleet management and GPS tracking solutions provider that offers innovative technology, customizable features, and exceptional customer service. With a focus on improving efficiency, reducing costs, and enhancing safety, Positrace is a top choice for businesses of all sizes looking to optimize their fleet operations.
