Customer Success Manager

Posted 3 Days Ago
Hiring Remotely in USA
Remote
6-6
Mid level
Energy • Manufacturing • Solar • Renewable Energy
GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy.
The Role
The Customer Success Manager oversees post-sales customer lifecycle, providing support, training, and ensuring customer satisfaction and growth with GE Digital solutions.
Summary Generated by Built In
Job Description SummaryProvides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts the team’s ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.

Job Description

Roles and Responsibilities

  • Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
  • Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
  • Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
  • Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
  • May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view.

Required Qualifications

  • For roles outside of the USA- This role requires significant experience in the Services & Digital Customer Support Engineering. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
  • For roles in USA - Master's degree [in X discipline(s)] from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

Top Skills

Cloud
Erp
Ge Digital Solutions
Plm
Quality Systems
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The Company
HQ: , Cambridge, MA
75,000 Employees
Year Founded: 2024

What We Do

GE Vernova is a planned purpose-built company on a mission to electrify the planet while simultaneously working to decarbonize it.

If we want our energy future to be different…we must be different.

Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.

GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.

Together, we have The Energy to Change the World.

Why Work With Us

Join our team, to evolve and grow, surrounded by some of the brightest minds in the industry who help you get better every day. You’ll get the chance to rewrite the rules, work on cutting-edge technology, and be part of a global team for positive change.

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