Customer Success Manager

At Limble we empower the unsung heroes who support the world. We’re revolutionizing the way businesses manage their maintenance operations by providing a comprehensive suite of software solutions that empower organizations to optimize asset performance and drive operational excellence. From preventive maintenance to inventory management and beyond, our robust CMMS platform offers a suite of features designed to streamline operations and enhance productivity.

As a Customer Success Manager, you'll be responsible for delivering value and driving adoption across our customer base. On a day to day basis, the CSM acts as a product specialist to manage customer engagements and works in tight partnership with the customer to do the following:

• Lead new customer onboarding and implementation process while working in close conjunction with Sales and Account Management teams

• Proactively drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience

• Set strategic direction in customer's use of Limble CMMS to address business challenges via Limble CMMS best practices

• Provide additional training, education, and documentation to drive long term customer success

• Set outcomes and measurable objectives with the customer

• Hold customer and Limble CMMS accountable to delivering against goals and measurements of success

• Identify opportunities and risks within customer’s organization, and present recommendations & solutions

• Facilitate conversations with customers through a variety of tactics to ensure the customer is on track to seeing maximal value from the Limble CMMS product

• Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels

Requirements:

• Previous experience in a B2B Customer Success or Account Manager position within the SaaS industry

• Previous onboarding and implementation experience

• Passion for customer success & excellence

• Demonstrated ability to communicate effectively via oral & written formats; PowerPoint & Excel skills are a must

• Strong conflict resolution skills

• Ability to prioritize and multitask on the fly

• Resourcefulness, creativity and strategic thinking for troubleshooting problems

• Self-motivated and self-directed

• Fast learner

• Strong attention to detail

Additional Skills – Nice to Have:

• Background in working with equipment maintenance, machinery, or manufacturing

• Fluency in Spanish or French

• This is a remote position, but preference will be given to candidates with available work hours from 8 AM - 5 PM EST to align with our European partners' business hours.

• $85k-125k OTE

• Fully remote position

• Stock options

• Flexible PTO

• 11 paid company holidays

• Paid parental leave

• Health, Dental, and Vision insurance

• Employer paid Basic Life insurance and Short-Term Disability insurance

• Company contribution match for HSA and 401(k)

• Monthly employee wellness stipend

• Opportunities for Learning and Development Reimbursement

• Pet insurance

At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.