Customer Success Manager

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 800+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

Guesty is looking for an ambitious, tech-savvy, experienced Customer Success Manager to join our growing Americas team! The Customer Success Manager role is critical for our Americas’ customers, as you will help them to reach their business goals and be their point of contact for all product related needs, ensuring revenue growth, retention and overall successful use of our innovative product. If you're looking for something new and exciting, are client focused and tech-savvy, this is the job for you!

• Manage relationships and become a trusted adviser to Guesty’s most important customers
• Become an expert on the Guesty Platform
• Understand the customer business drivers that will increase engagement with Guesty’s product offerings
• Recommend solutions & best practices to address specific customer business needs
• Serve as an escalation point for customer concerns about all Guesty Products and Services
• Negotiate commercial terms for new product upsells and contract renewals
• Manage complex and ambiguous customer situations that require cross-department collaboration
• Become an expert in the short-term rental industry, especially as it relates to the Americas’ markets
• Advocate on behalf of the customer to drive product enhancements
• Develop and manage success plans to maximize customer growth and retention
• Deliver training on new and existing features
• Troubleshoot technical problems

• 2+ years of experience in Customer Success/Account Management in a complex SAAS software
• Experience managing new product upsells, contract renewals and driving growth options
• Strong technical acumen and deep analytical skills
• Strong Client and internal communication skills
• Eager and quick to learn new products and technologies
• Friendly, Patient, and Professional demeanor
• Ability to multitask - managing multiple accounts and priorities
• Passionate about client success
• Experience working with remote teams and clients
• Willingness to travel occasionally to clients in throughout the United States and Canada and to the R&D center in Israel
•  Hospitality or property management industry experience - advantage

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Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.