Customer Success Manager

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Customer Success Manager in San Francisco, CA:

Job Duties: Partnering with a few assigned accounts, continually focusing on the customer's business goals to improve their overall technical and operational health and realize the maximum value from their Salesforce’s Mulesoft product investment. Be proactive and aware of the customer's key events, needs, potential risks, and value drivers. Leverage Enterprise Integration expertise, develop a deep technical understanding of customer Mulesoft implementation, and share best practices. Act as a point of contact for any major incidents, leading the customer's expectations and communications through resolving such incidents. Acts as the primary technical interface for Mulesoft’s Signature customers and works collaboratively across internal and external stakeholders, including partners and ISVs, as required to address the customers' needs. Help customers achieve their business goals and outcomes on the Mulesoft by: coordinating the completion of the Signature Success catalog of services as required for your customer; providing timely, proactive Mulesoft feature guidance based on the areas of interest of your customer; acting as an advisor to your customers for the adoption of new features of Mulesoft's annual release schedules and identifying potential challenges and risks to your customer's implementation. HQ address additionally encompasses the following Salesforce locations in San Francisco: 350 Mission Street, 415 Mission Street, and 50 Fremont Street. The permanent position may be offered at any of these locations in San Francisco. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and three (3) years of progressively responsible experience in the job offered or in any occupation in related field. 

Special Skill Requirements: (1) SOA Service; (2) Mulesoft; (3) Anypoint Platform; (4) Cloudhub; (5) RTF; (6) Anypoint MQ; (7) Azure / AWS; (8) IBM Integration Bus; (9) Java; (10) Websphere MQ; (11) Linux; (12) Database technologies; and (13) DevOps process. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Salary: $168,397.00 - $199,700.00 per annum.

Certain roles may be eligible for incentive compensation, equity, and benefits. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Submit a resume using the apply button on this posting or by email at: [email protected] at Job# 23-139914. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $168,397 to $199,700.For Colorado-based roles, the base salary hiring range for this position is $168,397 to $199,700.For Washington-based roles, the base salary hiring range for this position is $168,397 to $199,700.For Washington D.C based roles, the base salary hiring range for this position is $168,397 to $199,700.

For Maryland based roles, the base salary hiring range for this position is $168,397 to $199,700.

For California-based roles, the base salary hiring range for this position is $168,397 to $199,700.For Hawaii-based roles, the base salary hiring range for this position is $168,397 to $199,700.

For Illinois based roles, the base salary hiring range for this position is $168,397 to $199,700.For Minnesota based roles, the base salary hiring range for this position is $168,397 to $199,700.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.