Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
Our people;
- Are Nice!
- Are Collaborative. We’re in this together!
- Are Solution-Focused. For every problem, we’ve got a solution!
- Are Understanding.
- Celebrate Individual Contributors.
About the Role:
Cognism's goal is to become the world’s preferred lead generation platform and data provider for the Enterprise space. Within the customer success team, you’ll find a team of dynamic and adaptable individuals who are passionate about helping our customers to grow and drive revenue. They are commercially-astute customer centric professionals, with high standards of performance. We’re now looking for an excellent communicator, who will contribute to our collaborative and inclusive team.
Key Responsibilities:
- Understand customers’ strategic objectives and priorities. Develop success plans outlining how Cognism will impact their short-term and long-term business goals.
- Drive adoption, retention and customer satisfaction across the Cognism customer base.
- Develop metrics for success and work to schedule and execute Quarterly SBR's (Strategic Business Reviews).
- Ensure account issues are resolved quickly, leveraging or escalating to resources from across the company as needed.
- Design solutions and consultative approaches specific to our Enterprise customers.
- Work with key partners to identify and share best practices, drivers of business success and customer experience.
- Proactively identify and mitigate risk by running personalised and well-structured outreach to customers where there are opportunities to optimise their use of the Cognism platform.
- Provide onsite and remote support to assigned customers as appropriate.
- Drive significant ROI for all customers, including identification of cross and upselling.
- Influence and engage internal team members, including solution consulting, all services, operations, sales, training, and project management; to deliver against objectives.
- Proactively assess, clarify, and validate customer needs and expectations on an ongoing basis to ensure the highest satisfaction levels.
- Make timely decisions and implement strategies to drive customer success.
Requirements:
- 2+ year experience in a customer success department, preferably in the Enterprise space.
- Excellent listening and presentation abilities
- Personable, with excellent client relations skills
- Experience in working with clients to set Smart objectives and relaying progress updates to accounts.
- Strong confidence in understanding client organisations and multi-threading within organisations
- Self-starter and highly motivated, with the ability to work individually under pressure
- Results-focused
US Salary Range
$80,000—$92,000 USD
We are committed to creating a diverse and inclusive global workplace, which encourages you to achieve any goals you may have, while having fun along the way!
We look forward to hearing from you!
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What We Do
Cognism is a leader in international sales intelligence, setting a new standard for data quality and compliance, trusted by 1800+ revenue teams worldwide.
Cognism helps businesses find, engage and close their dream prospects by providing premium company and contact information, including firmographics, technographics, sales trigger events, intent data, verified business emails and phone-verified mobile numbers.
Next level GDPR & CCPA compliance, combined with innovative technology and integrations with leading CRM and sales engagement partners, make Cognism the number one choice for businesses looking to create a predictable pipeline, find their next best business opportunity and overcome global compliance barriers.
