Customer Success Manager

WHO WE ARE 🌍

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.

With 250+ teammates across international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.

WHО WE'RE LOOKING FOR 🌟

We are seeking two passionate and driven Customer Success Managers to join our growing team and help our customers in Brazil and LATAM achieve success with the Manychat product. Reporting to the Head of Customer Success in the US with oversight by the Head of Brazil, you will play a key role in supporting the creator economy and SMB space while working with enterprise clients to build lasting relationships. You’ll be the go-to person for your clients, representing Manychat with a commitment to going above and beyond to deliver exceptional customer experiences.

The ideal candidate thrives in a fast-paced startup environment, is proactive, and enjoys collaborating across teams to enhance processes and operations. You’ll be the go-to person for your clients, representing Manychat, aligning customer goals with product offerings, all while being willing to go above and beyond to deliver exceptional customer experiences. If you’re a flexible, nimble professional who loves helping customers succeed and creating value, we’d love to have you on our team!

Role and Responsibilities

• Own full client lifecycle activities with value at the center - from demo calls with clients to understand goals and share various solutions, to securing contracts, onboarding, and constantly finding new ways for our clients to use Manychat to support their goals, to renewal
• Provide an overall VIP experience to our clients and prospective clients
• Serve as a product expert, provide strategic guidance to our clients, and educate on the product in an effective and efficient way
• Be an advocate for Manychat and champion its adoption, while also being an advocate for our clients to get issues resolved
• Contribute to achieving quarterly team OKRs
• Constantly monitor the progress in clients' Manychat accounts, send them suggestions on how they can improve their strategy and get the most of Manychat
• Surface learnings and new use cases and turn them into resources that can be shared with the team and other clients

Required Skills and Experience

• 3+ years of Customer Success experience
• Ability to learn quickly and navigate through big amounts of information
• Ability to clearly articulate your thoughts and explain complex things in a simple language
• Ability to manage customer expectations
• Tenacity to resolve issues
• Ability to analyze data to prove value and demonstrate ROI
• Professional presentation skills and ability to speak to multiple levels of company stakeholders from marketer all the way up to C-suite
• High level of empathy, curiosity, communication and interpersonal skills
• Experience working at a startup, in SAAS, with agencies, and with social platforms like Instagram, Facebook, Whatsapp, and Tiktok
• Experience navigating contracts and contracting process for B2B clients
• Strategic understanding of digital / social marketing
• Professional level fluency in written and spoken English and Portuguese or Spanish (To be considered for this position, please submit your resume in English)

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.