Customer Success Manager (Mortgage)

Sorry, this job was removed at 09:46 p.m. (CST) on Tuesday, Feb 25, 2025
Hiring Remotely in United States
Remote
Big Data • Cloud • Fintech • Professional Services • Software
We’re building the universal network for direct-source income and employment data to modernize the verification process.
The Role

About Argyle
Argyle is a fast-growing, remote-first Series C startup solving a systemic data problem.
Underneath the consumer finance industry's decisions and processes is static, analog documentation-things like credit reports and paystubs-designed decades ago for a world that no longer exists. Meanwhile, credit bureaus buy, move, store, and sell consumers' data without their knowledge or consent.
The result? A labyrinth of manual workflows and shortsighted underwriting models that obstruct financial access, compound operational costs, and impede innovation.
The solution is Argyle. We're a real-time income data platform that lets our end-users instantly connect their employment records to apps and websites, so they can access and qualify for the financial resources they need to get ahead. Providers benefit from streamlined workflows and enhanced visibility that reduce costs and risk across the user journey.
Our mission is to give consumers the means to exercise ownership over their income, employment, and identity data in order to create a more equal, efficient, and effective financial system for everybody.
If you're looking to join a fun and ambitious group of people working remotely across dozens of countries, apply today.
What will you do?
You will be the primary point of contact for our most strategic customers and will work with them through all process stages, including integration, scaling, product expansion, and account management. You will be responsible for analyzing customer data and working directly with our product team to enhance future value. You will also be tasked with building the materials and processes to enable a repeatable customer success model.

  • Own the customer lifecycle by onboarding new clients, driving adoption, tracking renewals, and working closely with the sales team on upsells and cross-sells
  • Manage and nurture multiple customer relationships , including proactively and confidently engaging with key contacts to convey the value of our product
  • Monitor KPIs and customer health to reduce churn risk, promote retention, and improve the overall customer experience
  • Troubleshoot and provide insights on how to use the various features of our API while working closely with the support team as a point of escalation for complex issues
  • Build the systems and processes necessary to create a scalable customer success department


What are we looking for

  • 3+ years of experience in a customer-facing, solution-oriented role
  • Experience in the mortgage industry
  • Ability to develop strong, loyal, and long-lasting client relationships
  • Strong technical acumen coupled with the desire to learn the ins and outs of Argyle's API
  • Exceptional ability to prioritize tasks and work independently
  • Excitement to perform and deliver in a high-growth environment and strive for continuous improvement


Why Argyle?

  • Remote first company
  • International environment
  • Health Insurance (US residents only)
  • Flexible working hours
  • Stock Options
  • Flexible vacation leave
  • $1000 after a month of employment to set up your home office.
  • MacBook


Argyle embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.
The pay range for this role is:
100,000 - 120,000 USD per year ( Remote - United States )

Argyle Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Argyle and has not been reviewed or approved by Argyle.

  • Fair & Transparent Compensation Pay is positioned as competitive, with multiple role-specific ranges and overall sentiment pointing to generally strong total rewards; however, the figures vary meaningfully by function and geography and are based on modest self-reported datasets.
  • Healthcare Strength Core U.S. coverage is described as comprehensive, including medical, dental, vision, mental-health benefits, and HSA/FSA options, with some listings indicating employer-paid premiums for at least one plan tier.
  • Equity Value & Accessibility Equity is framed as broadly granted, with every team member described as receiving a meaningful stock package as part of the total rewards proposition.

Argyle Insights

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The Company
80 Employees
Year Founded: 2018

What We Do

Argyle is the leading provider of direct-source, consumer-permissioned income and employment verifications, making it fast and easy to gain secure and reliable access to the most complete real-time datasets stored in consumers’ payroll accounts. With Argyle, service providers automate verification workflows to save time, reduce fraud and compliance risks, lower costs, and build better product experiences. Named one of America’s Best Startup Employers of 2025 by Forbes, Argyle largely serves the mortgage, personal lending, tenant screening, and background check industries as well as the gig economy. Argyle is also an authorized report supplier for Fannie Mae’s Desktop Underwriter® validation service, a component of Day 1 Certainty®, and Freddie Mac’s Asset and Income Modeler (AIM), part of Loan Product Advisor℠. Founded in 2018, Argyle completed its Series C funding round in 2024 and has raised over $100 million in capital.

Why Work With Us

Part of our strength is drawing on the best talent from around the world, without constraining ourselves to geographies. In other words, we care about the merit of your work, not where you work from.

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