Customer Success Manager

Company:

We are a company on a mission to breathe life back into the buyer’s journey and help people fall back in love with the brands that make them thrive.​

Company culture:

At PriceSpider, we help brands from around the world make the shopping experience more human. And what is more human than shopping for our necessities and luxuries. The beauty of commerce is opening ourselves up to something new. 

At PriceSpider we’re always looking for the best talent, to serve the best brands on the planet, no matter where you hail from, what background you have, or how you identify, you have a home at PriceSpider. No extra legs needed...talent required. 

When you choose to work at PriceSpider — just like the brands, retailers, and shoppers we serve — we all stand together as one. 350 employees working from four countries serving brands across the globe toward one inclusive goal.

Job description:

The Customer Success Manager is responsible for owning a designated book of business and managing the complete customer lifecycle, from onboarding to renewal. This role requires executing at a high level to achieve goals related to retention, growth, and customer satisfaction. 

Essential Function & Responsibilities: 

• Manage full customer lifecycle: onboarding, adoption, expansion selling, and renewals. 
• satisfaction targets. 
• Lead customer retention initiatives and strategies. 
• Collaborate with new sales and internal teams to onboard and support new customers, becoming trusted advisors to existing customers. 
• Develop expertise in e-commerce and our product suite, providing valuable insights to customers for achieving business objectives through data analysis and reporting. 
• Create success plans and conduct executive-level quarterly business reviews. 
• Build cross-functional relationships at both user and executive levels across multiple internal teams and brands. 
   

Minimum Qualifications: 

• Bachelor’s Degree or equivalent experience.  
• 0-2 years’ experience in Account Management or Customer Success working in digital media, e-commerce, technology platforms and/or a SaaS company.  
• Proven ability to manage and grow a substantial book of business and share best practices with peers. 
• Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is a plus. 
• Strong multitasking and prioritization skills; ability to manage competing priorities effectively. 
• Project Management experience or skills are strongly desired 
• Account planning is a plus  
• Experience with Google Analytics and Digital Marketing are strongly desired 
• Previous experience with performance-based compensation tied to sales/revenue and retention goals.  

Benefits:

PriceSpider encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. PriceSpider is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:

• Flexible work-from-home arrangements
• 401K Match
• Flexible vacation
• Medical/Dental/Vision
• 16 weeks of paid parental leave (US)
• Technical stipend
• Professional development programs
• Wellness programs 

Location: 

We are hiring for this position in the US. This is a remote position.

Compensation:

The base salary for this role is $60,000-$70,000, plus variable bonus. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.

PriceSpider is an equal opportunity employer that is committed to inclusion and diversity.