Account Manager Digital Transformation (Manufacturing Industry)

Posted 19 Hours Ago
Easy Apply
Hiring Remotely in US
Remote
3-5 Years Experience
Enterprise Web • Hardware • Internet of Things • Software
Tulip is fundamentally and materially transforming how people on the frontline of operations work today.
The Role
The Customer Success Manager will manage customer accounts focusing on digital transformation using Tulip's platform. Key responsibilities include improving operations through digitization, ensuring contract renewals, and coordinating with internal teams to enhance Customer Success processes.
Summary Generated by Built In


Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage’s Top Workplaces USA and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work” for 2023. 


About You:

  • You like to solve problems. Amid uncertainty, you develop an independent perspective, and know how to structure information and initiatives to make them meaningful
  • You communicate clearly across levels, with people from the shop floor to engineering managers to c-level executives
  • You have direct experience with implementing manufacturing shop floor change, or implementing business information technology systems to operational environments
    • You are familiar with Industry 4.0 technologies, including automation, IoT, and data analytics, and can drive adoption of these tools to improve processes and efficiency.
  • You are customer-focused and excited to partner with customers to deliver measurable impact
    • You have a strong passion for helping organizations modernize their manufacturing processes through technology and digital transformation initiatives.
  • You Google your way out of most problems, and understand that every customer sees the world a bit differently


What skills do I need? 

  • BA/BS (MBA/Masters preferred)
  • Direct experience with implementing change in manufacturing and operations (mandatory)
    • Proven ability to drive digital transformation initiatives in manufacturing environments, including the integration of smart factory technologies, IoT, and automation solutions.
  • 4+ years of experience in Account Management, Customer Success (SaaS Customer Success preferred), Management Consulting, or other client-facing roles in the manufacturing industry
  • Experience creating and leading executive presentations, and experience working with enterprise corporations and multicultural business environments
    • Ability to articulate the value of digital transformation, Industry 4.0 trends, and emerging technologies to stakeholders at all levels.
  • Experience coordinating and leading action among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
  • Bias for action and client impact
    • A passion for leveraging technology to solve complex manufacturing challenges and improve business outcomes.
  • Ability to travel (estimated 20%)

Key Responsibilities:

  • Manage a portfolio of customer accounts, their usage and health relative to digital transformation with Tulip, and Tulip’s relationship with each customer
  • Guide customers to use Tulip as a tool to improve their operations through digitization, including recommending use cases and tracking and communicating ROI
  • Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion
  • Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales
  • Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function

Key Collaborators:

  • Customers
  • Tulip’s partners, who may also be supporting an account
  • Customer Delivery and Support teams
  • Sales
  • Product Management


Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered.   We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

  • Direct impact on product and culture
  • Company equity
  • Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
  • Flexible work schedule and unlimited vacation policy
  • Virtual company events and happy hours

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.




It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

What the Team is Saying

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The Company
HQ: Somerville, MA
310 Employees
Hybrid Workplace
Year Founded: 2014

What We Do

Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

Why Work With Us

We’re building a strong, diverse team that values hard work, families, and personal well-being. Help us build an inclusive community that will transform frontline operations.

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Tulip Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: 3 days a week
HQSomerville, MA
Our newly renovated office, which used to be a Ford manufacturing plant, is located in Assembly Square, a hive of tech activity, restaurants, bars, and shops off of the Assembly T stop along the Orange Line.

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