Customer Success Manager

Posted 18 Days Ago
Be an Early Applicant
Paris, Île-de-France
Senior level
Information Technology • Security • Cybersecurity
The Role
The Customer Success Manager at Cato Networks will act as a trusted advisor for customers, ensuring their success from deployment to renewal. Responsibilities include maintaining account health, managing renewals and upsells, and developing relationships with key stakeholders. The role requires excellent communication skills and a customer-focused approach, along with the ability to navigate a fast-paced environment.
Summary Generated by Built In

Welcome to the future of cloud networking and security!  

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner. 

Cato is the brainchild of networking and security pioneers Shlomo Kramer (Check Point, Imperva) and Gur Shatz (Incapsula.) Cato Networks has raised $773 million dollars since 2015, achieving Centaur status with $200M+ in ARR, and a valuation of $3 billion dollars.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform and is on a fast track to becoming the worldwide market leader – don’t miss it!

As a Cato Customer Success Manager, you will be a trusted advisor to our customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success. 

Curiosity - you have a desire to truly understand our customers' business needs.

Creativity - you can find a sustainable path to yes.

Empathy - you connect at a human level with our customers and you genuinely care

Responsibilities:

  • Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
  • Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
  • Own and orchestrate Cato's post sales motion, including conducting QBRs and managing renewals and upsells

Requirements:

  • 5+ year of experience ideally in a Customer Success or sales role at an high growth SaaS software or technology vendor
  • Exposure to networking or security software solutions a plus
  • Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
  • Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
  • Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders 
  • Must be very well organized and able to work effectively in a nimble and fast-paced environment
  • Effective problem solver, shows ownership and wants to see issues resolved
  • Comfortable working within a geographically distributed team for a hypergrowth global organization
  • Solid command of French and English language (written and spoken) with each additional language a plus

#LI_HE1

Top Skills

Customer Success
Networking
SaaS
Sales
Security Software
The Company
931 Employees
On-site Workplace
Year Founded: 2015

What We Do

WE ARE SASE

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