ActiveProspect is the SaaS platform on a mission to make consent-based marketing the most scalable, efficient, and safest method for customer acquisition. Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting proof of consent, and save money by providing new levels of data insights and control.
Our mission is to make consent-based marketing the best channel for customer acquisition.
ActiveProspect is seeking a dedicated and experienced Customer Success Manager to join our team. The ideal candidate will have a passion for building strong client relationships, a deep understanding of SaaS products, and a knack for problem-solving. As a Customer Success Manager, you will be the primary point of contact for our clients, helping them achieve their marketing compliance and lead performance goals using our software.
As a Customer Success Manager (CSM), your role during the is critical in setting the foundation for our clients' success and satisfaction. Your responsibilities include:
As a Customer Success Manager (CSM), your role in is pivotal in fostering strong and enduring partnerships with our clients. Your responsibilities include:
As a Customer Success Manager (CSM), plays a crucial role in expanding knowledge, networking, and representing our organization. Your responsibilities include:
- + years of experience in a customer success, account management, or similar role, preferably in a B2B SaaS environment.
- Proven track record of managing 25-30 growing client relationships, preferably with Enterprise level clients
- Proven track record of identifying and closing upsell opportunities and/or working with sales team to increase NRR
- Familiarity with marketing compliance and lead performance software is a plus.
- Excellent verbal and written communication skills with the ability to convey complex concepts in a clear and concise manner.
- Strong analytical and problem-solving skills with a proactive and solution-oriented mindset.
- Passion for customer success and a genuine desire to help clients achieve their goals by delivering exceptional customer experiences
- Ability to analyze data , draw insights, and make data-driven decisions
- Comfortable with technology and able to quickly learn new software applications.
- Ability to work collaboratively with cross-functional teams, including sales, product development, and support.
- Flexible work environment with a focus on work-life balance
- Competitive salary and benefits package including healthcare, dental, vision, and life insurance
- Retirement plan with company matching
- Regular team-building events and a global, remote-first company culture
What We Do
ActiveProspect is an Austin-based SaaS platform on a mission to make consent-based marketing the best method for customer acquisition.
Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting proof of consent, and save money by providing new levels of data insights and control.
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