Job Title: Customer Success Manager
Location: Remote, with headquarters in Portland, Maine.
Company Overview:
VETRO is a leading provider of innovative GIS (Geographic Information Systems) solutions for telecom and broadband providers. Our platform empowers organizations to efficiently plan, build, and manage their fiber optic networks. With a commitment to excellence and innovation, VETRO is revolutionizing the way broadband infrastructure is deployed and managed.
Position Overview:
VETRO is seeking a results-driven and proactive-minded individual to join our team as a Customer Success Manager. The Customer Success Manager will play a pivotal role in driving customer satisfaction, fostering strong relationships, and ensuring the success and retention of our clients in a fast-paced and dynamic environment.
Responsibilities:
- Lead and inspire a culture of customer success and excellence within the organization, serving as a role model for proactive and results-oriented leadership.
- Take ownership of customer relationships, driving adoption of our platform and ensuring customers achieve their desired outcomes.
- Proactively identify opportunities for process improvements and operational efficiencies to enhance the customer experience and drive business growth.
- Act as a strategic advisor to customers, providing guidance on best practices, industry trends, and innovative solutions to address their evolving needs.
- Collaborate cross-functionally with Sales, Product, and Support teams to advocate for customer needs and ensure seamless execution of customer success initiatives.
- Anticipate and mitigate risks to customer satisfaction, taking proactive measures to address issues and drive resolution in a timely manner.
- Drive retention, upsell and cross-sell opportunities within existing customer accounts, working closely with the Sales team to maximize revenue growth.
- Stay abreast of market trends, competitive landscape, and customer feedback to inform strategic decision-making and product roadmap development.
Qualifications:
- Bachelor's degree in Business Administration, Computer Science, or other technical related fields.
- Proven track record of leadership and success in customer success, account management, or related roles within the technology or software industry.
- Strong leadership skills with the ability to inspire and motivate teams in a fast-paced and dynamic environment.
- Proactive and results-oriented mindset, with a commitment to driving customer success and achieving business objectives.
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers and internal stakeholders.
- Ability to thrive in a fast-paced and dynamic work environment, adapting quickly to changing priorities and business needs.
- Experience with GIS and/or Telecom industry.
- Experience working in a remote or distributed team environment is a plus.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for professional development and growth within a fast-paced and innovative company culture.
- Flexible work arrangements with a remote-first approach.
Join us at VETRO and be part of a team that is shaping the future of broadband infrastructure. Apply now to make an impact and drive success for our customers!
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What We Do
VETRO builds software that makes it radically simpler and faster for broadband providers to plan, design, build, and operate their fiber optic networks. Our map-based SaaS platform is easier to use and more powerful than traditional tools, and enables network owners, operators and sponsors to benefit from a modern, integrated, and connected digital hub for their physical network assets. Launched in 2017, VETRO is experiencing rapid adoption worldwide as we scale to meet an eager connectivity market. ISPs, Electric Co-ops, Local Governments and many others who are deploying and managing fiber now rely on VETRO FiberMap as their system of record for network documentation and asset management, as well as a collaboration and integration platform. Leveraging the platform combined with our top notch onboarding and support team, our customers need to hire fewer specialty technical staff, and routinely report reduced overhead and dramatic increases in productivity. Our goal is to provide the world's best mapping platform for internet/broadband infrastructure planning, design, construction and operations. And in doing so to deliver a platform that becomes the digital home for the physical internet. We are Headquartered in Portland, Maine and take pride in our Maine HQ and foundation underpinning a distributed team across the U.S.
