We're looking for a Customer Success Manager to join our North American team and partner closely with our global Customer Success organization. If you're passionate about building lasting customer relationships, delivering measurable business outcomes, and making an impact in a fast-growing SaaS company, we'd love to hear from you.
Location: Austin, TX (Hybrid)
This role is based in our Austin office and requires employees to work onsite a minimum of three (3) days per week. The remaining workdays may be performed remotely, subject to business needs.
Your Impact at Brevo:
Manage a strategic portfolio of new and existing customers, leading the customer lifecycle from onboarding through renewal and expansion.
Own customer outcomes by driving adoption, value realization, retention, and long-term growth across your portfolio.
Build trusted relationships with executive stakeholders delivering demos and training on Brevo's product.
Be a reliable advisor to your clients and help them reach their objectives.
Identify and execute expansion opportunities in partnership with Sales to maximize customer lifetime value.
Partner cross-functionally with Product, Marketing, Support, and Sales to advocate for customer needs and influence product roadmap and go-to-market initiatives.
Collaborate closely with the Sales and Customer Experience teams on a day-to-day basis.
Analyze portfolio performance and leverage Salesforce and customer health metrics to drive data-informed decisions.
Adopt a data-driven approach in the management of your portfolio.
Who you are:
Relevant work experience of at least 2 years as a Customer Experience, CSM or Marketing Project Manager
Excellent written, verbal, and presentation skills in English; proficiency in Spanish or Portuguese is a plus
Proven track record of delivering results against KPIs such as Renewal Rate, Expansion, Product Adoption, and Account Health
Experience managing complex accounts (high MRR, multiple stakeholders)
A genuine Trusted Advisor : you shape customers' marketing strategy before they ask
Data-driven, high ownership and able to navigate ambiguous situations with confidence
Mindset: Proactive, autonomous, coaching-minded, growth-oriented.
Self-starter who thrives in a fast-paced environment, demonstrates sound judgment, and takes ownership of outcomes.
Why You'll Love Working at Brevo
- Grow your career in a fast-growing global company with opportunities to learn, develop, and make an impact.
- Hybrid work environment with 3 days per week in our Austin office alongside a collaborative, international team.
- Competitive benefits, including 100% employer-paid employee medical premiums, dental and vision coverage, WellHub membership, and paid parental leave.
- Work-life balance with 20 days of paid vacation and 12 holidays, a monthly lunch stipend, and regular team events.
- Plan for your future with a 401(k) employer match.
- Build global connections through collaboration and international team gatherings.
Skills Required
- At least 2 years of relevant experience as a Customer Experience Manager, Customer Success Manager, or Marketing Project Manager
- Excellent written, verbal, and presentation skills in English
- Proven results against KPIs including renewal rate, expansion, product adoption, and account health
- Experience managing complex accounts with high MRR and multiple stakeholders
- Data-driven, high ownership, and able to navigate ambiguity confidently
- Proactive, autonomous, coaching-minded, and growth-oriented mindset
- Self-starter who thrives in a fast-paced environment and takes ownership of outcomes
- Spanish or Portuguese proficiency
- Ability to work onsite in the Austin office at least three days per week
Brevo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brevo and has not been reviewed or approved by Brevo.
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Healthcare Strength — Healthcare coverage includes comprehensive medical, dental, and vision with mental‑health support, alongside employer‑backed plans in key markets. Coverage breadth is complemented by protections like disability insurance.
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Parental & Family Support — Parental‑leave top‑ups and family‑support provisions (including dedicated days for a child’s illness) are emphasized across locations. These offerings elevate the overall package for caregivers beyond baseline policies.
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Flexible Benefits — Remote/hybrid options, home‑office stipends, and flexible schedules are available in multiple locations. These elements indicate adaptable benefits design that supports different working arrangements.
Brevo Insights
What We Do
At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers. From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection. As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance. Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches. We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!
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