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Customer Success Manager
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
Job Description
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We're searching for a UK-based, fully remote Customer Success Manager to join our UK&I Customer Success team, so that we can help customers realise measurable value from RLDatix software solutions. The Customer Success Manager will build and manage strong, trusted customer relationships across cohort-based and enterprise segments, owning day-to-day success engagement, account health, adoption planning, customer sentiment, and proactive risk management.
How You'll Spend Your Time
- Build and maintain trusted, long-term customer relationships in order to drive satisfaction, retention, adoption, and advocacy across the UK&I region.
- Use customer insight, usage data, sentiment, and account context in order to determine actions that improve adoption, value realisation, and customer outcomes.
- Proactively communicate product release, upgrade, and migration roadmaps and tailor customer communications in order to align with each customer's mission and desired outcomes.
- Collaborate with Sales, Support, Product, and Services teams in order to ensure a seamless transition from implementation to steady-state success and manage renewal readiness.
- Proactively identify and manage challenging or sensitive customer situations in order to resolve issues, rebuild confidence, and protect long-term relationships.
What Kind of Things We're Most Interested in You Having
- 3-5+ years of experience in Customer Success, account management, or customer-facing SaaS roles, with demonstrable success managing customer relationships, adoption activity, and value outcomes across enterprise and/or mid-market accounts.
- Proven success in building trusted, long-term relationships, managing stakeholder expectations, and supporting customers through product adoption, workflow change, migration, or transformation activity.
- In-depth knowledge on how to engage operational, clinical, technical, and senior leadership stakeholders, with proven analytical skills and proficiency using CRM and Customer Success platforms, reporting tools, and productivity applications such as Excel, PowerPoint, and Word.
- Health-tech, healthcare software, or direct healthcare experience is highly desirable, particularly experience working with NHS, public sector healthcare, clinical operations, workforce management, risk, safety, or compliance environments.
- Sincere interest in making a positive change in healthcare, combining commercial awareness with operational discipline.
- A knack for working collaboratively across multiple teams while thriving on building strong relationships and driving adoption.
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package is designed to support your health, wellbeing, and future.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.
As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to [email protected].
Skills Required
- 3-5+ years of experience in Customer Success, account management, or customer-facing SaaS roles
- Demonstrated success managing customer relationships, adoption activity, and value outcomes across enterprise or mid-market accounts
- Experience building long-term relationships, managing stakeholder expectations, and supporting product adoption, workflow change, migration, or transformation
- Knowledge of engaging operational, clinical, technical, and senior leadership stakeholders
- Analytical skills and proficiency with CRM, Customer Success platforms, reporting tools, Excel, PowerPoint, and Word
- Health-tech, healthcare software, or direct healthcare experience, particularly with NHS, public sector healthcare, clinical operations, workforce management, risk, safety, or compliance
- Commercial awareness, operational discipline, and ability to collaborate across multiple teams
RLDatix Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RLDatix and has not been reviewed or approved by RLDatix.
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Affordable Benefits — Health coverage is often described as affordable, with HSA/FSA options and efforts to offset plan changes. Feedback suggests core medical, dental, and vision offerings deliver solid value.
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Leave & Time Off Breadth — Generous PTO and paid holidays are consistently highlighted, supporting work-life balance. Feedback suggests time-off policies are a clear strength alongside hybrid/remote flexibility.
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Retirement Support — A 401(k) with company matching is recognized as a meaningful component of total rewards. Feedback suggests retirement benefits are straightforward and dependable.
RLDatix Insights
What We Do
At RLDatix, we believe that what flows through our software is more than bits and bytes — it’s human lives. This is our mantra, our mindset, our passion and our purpose. We deliver comprehensive healthcare software solutions designed to raise the standard of care for patients, providers and healthcare organizations around the world. What sets us apart: ? Global reach, local impact — We serve over 10,000 organizations across 30+ countries. ? Culture of purpose — Our team is united by the conviction that healthcare work is a privilege. ? Partnership mindset — We see ourselves as more than a vendor; we strive to be a trusted ally in improving patient safety and care. ? Innovation-driven — We continuously evolve our platform to help our customers stay ahead in compliance, safety, outcomes and efficiency. Join us as we continue to empower healthcare systems to do more — for their patients, staff and communities.
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