E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.
We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.
Since 2018, we’ve built a tech-driven logistics platform powering 600+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 220+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 9 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.
Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion.
The journey ahead is bold, and we’re looking for the right partner to help us lead the way.
🚀 About The Role
- Provide strong support when complex cases cannot be handled in a written way (level 2 of escalation)
- Serve as the main point of contact for a defined merchant portfolio, managing the relationship end-to-end with limited supervision
- Monitor account health metrics proactively to detect risks before they escalate
- Handle escalations autonomously — from identification to resolution — with a clear sense of ownership Retain and grow merchant revenue
- Identify and act on upsell and expansion opportunities within your business unit
- Spot high-potential merchants and actively support their growth into higher tiers
- Build lasting relationships that reduce churn and increase merchant satisfaction Continuously improve merchant experience
- Build pro-activate communications to help our merchant improving their experience with Bigblue
- Identify recurring pain points across your accounts and propose scalable solutions (templates, processes, playbooks)
- Contribute to team rituals and knowledge-sharing — webinars, best practice guides, internal documentation
- Flag patterns in merchant feedback that can inform product or ops improvements
💼 You would be a great fit if this sounds like you:
- 2+ years of experience in a client-facing role
- Exceptional organizational & time management skills
- Excellent interpersonal skills
- Detail-oriented and problem-solver
- Analytical mindset
- Quick learner — you are able to assimilate huge amounts of information quickly.
- Customer ultra-centricity
- Fluent in 🇫🇷 and 🇬🇧
🥇 Bonus points for
- Ability to remain calm under pressure
- Prior experience in logistics, fulfilment or related fields
- Be autonomous to solve issues with merchants
- Have an optimistic point of view: “there are no problems, only solutions”
- Experience in a scale-up
- Other language skills ( 🇪🇸, 🇩🇪, 🇮🇹)
Why join Bigblue
- 💼 High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
- 💙 Founders-led company with an innovative, caring culture.
- 🚀 Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
- 🌍 International environment: Work across Paris, Madrid, London, and our European warehouse network.
- 🏢 Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub).
- 🍱 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
- 🧘♀️ ClassPass membership for fitness & wellness.
- 🖥️ MacBook or any setup you need — your choice of equipment to do your best work.
- 🩺 100% health insurance coverage with Benefiz.
Hiring Process:
1. Discovery call with a Talent Acquisition Manager (Google Meet)
2. Experience deep dive with the Hiring Manager (Google Meet)
3. Case-study with the future team
4. On-site interviews (in our Paris offices)
5. Reference checks
6. Offer
Skills Required
- 2+ years of experience in a client-facing role
- Fluent in French and English
- Exceptional organizational and time management skills
- Excellent interpersonal skills
- Detail-oriented and able to solve problems
- Analytical mindset
- Ability to learn and assimilate large amounts of information quickly
- Strong customer-centricity
- Ability to remain calm under pressure
- Prior experience in logistics, fulfillment, or related fields
- Autonomous approach to solving merchant issues
- Experience in a scale-up
- Additional language skills, such as Spanish, German, or Italian
What We Do
Bigblue is the fulfillment solution for customer-centric brands. Hundreds of brands leverage our warehouse network to scale operations effortlessly and build a delivery experience that boosts sales In a world where Amazon is increasingly dominating e-commerce, together with companies like Stripe and Shopify, we’re on a mission to help independent brands fight back
