Our client is an AI and automation company that builds
autonomous digital workers designed to optimize sales and customer engagement
processes. Their platform offers AI-powered sales development solutions,
enabling companies to enhance productivity and scale operations without
increasing headcount.
About the Role
Our client’s company builds autonomous digital workers. We
are seeking a Customer Success Manager with experience in fast-growing SaaS /
AI companies. As we help companies scale through AI SDRs, you should have a
background in sales or has extensive experience in working with the sales
persona.
You will work with many of our renowned customers as we
scale rapidly.
Requirements
Core Requirements
- Experience
in a customer-facing role at a high-growth SaaS startup.
- Deep
understanding of Customer Success metrics with a track record of turning
data into actionable insights.
- Proven
experience building and scaling customer-centric processes.
- Hands-on
mindset: willing to operate at all levels and take ownership of tasks.
- Entrepreneurial
mindset with a passion for experimenting and iterating on new strategies.
Benefits
Benefits & Perks
- Opportunity
to shape the Customer Success function at a hyper-growth AI company.
- Fast-paced,
high-impact work environment.
- Direct
collaboration with sales and product leadership.
- In-office
role at San Francisco HQ, working alongside a world-class team.
- Significant
growth opportunities as the company scales.
Skills Required
- Experience in a customer-facing role at a high-growth SaaS startup
- Deep understanding of Customer Success metrics and ability to turn data into actionable insights
- Proven experience building and scaling customer-centric processes
- Hands-on mindset and willingness to operate at all levels and take ownership of tasks
- Entrepreneurial mindset and passion for experimenting and iterating on new strategies
- Background in sales or extensive experience working with sales professionals
What We Do
Fruition Executive Search is a boutique executive search firm based in San Francisco. They specialize in sourcing high-caliber leadership talent across various industries, including Accounting, Finance, AI, Software, and Healthcare. Utilizing a dual approach of retained and contingent search, they connect organizations with C-suite and management professionals equipped to drive strategic direction, profitability, and digital transformation through human-centered leadership.
