Welcome to MFour
At MFour, we’re transforming how businesses understand consumers in an increasingly complex, AI-driven world. Founded in 2011, we are a leading consumer intelligence platform delivering validated, connected, and opt-in data that powers smarter, faster decision-making.
What sets us apart is our ability to connect what consumers say with what they actually do. Through our proprietary platform, MFour Studio™ and our flagship app Surveys On The Go®, we combine survey data with real-world behaviors, creating a complete, accurate view of the consumer journey.
We’re also shaping the future of research through innovations like DANI™, our AI-powered assistant that enables teams to quickly analyze data, uncover insights, and take action with confidence.
Built on our Fair Trade Data® model, everything we do is grounded in transparency, privacy, and trust. Today, we partner with leading global brands like Google, Microsoft, and Disney to eliminate blind spots and drive better business decisions.
At our core, we believe better data leads to better outcomes!
Your Journey to Success:
As our Senior Project Manager / Customer Success Manager, you'll own the end-to-end client experience for a portfolio of 20–30 MFour Data Research accounts — you're the person your clients count on from project kickoff through delivery and renewal. Three things define success here: keeping clients informed and confident through clear, proactive communication; making your client the hero of their own story by putting DANI™ in MFour Studio™ to work for them; and coordinating our internal teams — panel/sample, data science, and product — so every project lands on time, on budget, and on spec. This is a hybrid role based out of our Irvine, CA office, reporting to the VP and Manager of Customer Success.
Your Mission:
- Own day-to-day client management at both the account and project level for a portfolio of 20–30 MFour Data Research accounts.
- Coordinate cross-functionally with panel/sample operations, research, and product teams to keep every project on time, on budget, and on spec.
- Guide clients through the SaaS/DaaS customer journey, driving adoption and consumption of MFour Studio™ and DANI™.
- Identify and help close upsell and expansion opportunities inside existing accounts — additional data products, new SaaS/DaaS features and services.
- Build new client relationships and strengthen existing ones by presenting data-driven insights that make your clients look good to their stakeholders.
What Sets You Apart
- 3–5 years in quantitative research, preferably supplier-side (research firm, panel company, or insights platform).
- 3–5 years working with large data sets, plus hands-on experience designing questionnaires and analysis reports.
- Proven experience managing and communicating with multiple external clients at the same time.
- Excellent written and oral communication skills, including presenting data-driven insights directly to clients.
- Completed Bachelor's degree or higher, with strong MS Office proficiency.
Preferred Skills:
- An AI-first mentality — you're already using AI tools and LLMs to speed up analysis and client deliverables.
- Experience with SaaS/DaaS customer journey management and user consumption strategy.
- The intangibles: sharp attention to detail, comfort multitasking against deadlines, and the kind of follow-through that keeps clients coming back.
In return for your dedication, we offer:
- Salary
- $75,000 - $90,000
- Health benefits
- Top-tier health benefits include; medical, dental, vision, LTD, and life insurance
- Mental health benefits
- Additional benefits
- Unlimited PTO
- Fully equipped gym on-site
- Open space concept & team-focused atmosphere
- Company-wide celebrations
- Team bonding events and happy hours
CHECK US OUT: https://www.youtube.com/watch?v=cabweOxGias&t=1s
OUR APP : https://surveysonthego.com/
Skills Required
- 3–5 years of experience in quantitative research, preferably supplier-side at a research firm, panel company, or insights platform
- 3–5 years of experience working with large datasets
- Hands-on experience designing questionnaires and analysis reports
- Experience managing and communicating with multiple external clients simultaneously
- Excellent written and oral communication skills
- Experience presenting data-driven insights directly to clients
- Bachelor’s degree or higher
- Strong Microsoft Office proficiency
- Experience with SaaS/DaaS customer journey management and user consumption strategy
- Experience using AI tools and LLMs for analysis and client deliverables
- Strong attention to detail and ability to multitask against deadlines
MFour Data Research Compensation & Benefits Highlights
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Healthcare Strength — The company highlights medical, dental, vision, and life insurance, plus long-term disability and free, confidential, unlimited mental-health support. The breadth of core health offerings is emphasized across career materials and job posts.
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Leave & Time Off Breadth — “Unlimited PTO” is promoted alongside paid holidays and sick time. Public materials position generous time off as a cornerstone of the package.
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Retirement Support — A company-matched 401(k) is called out in career pages and job listings. While match specifics should be confirmed, the presence of employer matching strengthens long-term value.
MFour Data Research Insights
What We Do
MFour turns consumer behavior into a competitive advantage. We operate the largest opt-in, first-party consumer panel in the U.S., tracking 4B+ monthly signals across location, apps, web, receipts, and AI conversations. Our platform, powered by DANI™, delivers instant insights to the world's biggest brands, from Google to Walmart to Disney. We're building the future of market research, and we're just getting started!
Why Work With Us
MFour is redefining how the world understands consumers by tracking the full journey from ChatGPT search to in-store purchase. We move fast, trust our people, and are building something that's never been built before. If you want to grow, build, and actually matter, MFour is it!
MFour Data Research Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
