At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job SummaryIron Mountain is seeking a motivated and strategic Customer Success Representative to join our Customer Success team. In this role, you will be responsible for cultivating deep, trusting relationships with key decision-makers and executing strategic account plans to drive long-term customer retention and growth. You will join a dynamic, customer-centric team dedicated to acting as the primary advocate for our clients, ensuring they leverage the full value of Iron Mountain’s evolving physical and digital solutions.
What You’ll DoIn this role, you will:
Responsibility 1: Drive account growth and retention by proactively managing contract renewal strategies and identifying cross-sell opportunities to achieve quarterly targets.
Responsibility 2: Collaborate with internal sales partners and external stakeholders to co-create account plans that align Iron Mountain’s value proposition with client business goals.
Responsibility 3: Ensure compliance with organizational standards, local laws, and Service Level Agreements (SLAs) while resolving billing, pricing, or service issues.
The ideal candidate will have:
2+ years of experience in managing large, complex customer relationships, preferably on a global scale.
Strong knowledge of Sales Enablement tools (such as Salesforce, ZoomInfo, and LinkedIn Sales Navigator) and data protection industry trends.
Proven ability in proactive problem-solving, strategic thinking, and negotiating complex pricing programs.
Bachelor’s Degree (or equivalent experience) and professional proficiency in English.
Skills Required
- 2+ years of experience managing large, complex customer relationships, preferably on a global scale
- Strong knowledge of sales enablement tools, including Salesforce, ZoomInfo, and LinkedIn Sales Navigator
- Knowledge of data protection industry trends
- Proven ability in proactive problem-solving, strategic thinking, and negotiating complex pricing programs
- Bachelor's degree or equivalent experience
- Professional proficiency in English
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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