The Role
Manage strategic ANZ customer accounts through onboarding, platform adoption, training, optimization, retention, and growth. Build trusted stakeholder relationships, develop success plans, identify churn risks, coordinate with internal teams, provide product feedback, and support customer references and case studies. The role requires strong SaaS or digital optimization experience, ANZ market knowledge, and occasional client travel across Australia.
Summary Generated by Built In
About Us
We are a leading digital experience optimization platform that helps businesses improve customer experiences through experimentation, personalization, behavioral analytics, and AI-powered insights.
AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey. Since 2009, we've partnered with 1,000+ global brands - Kering, McDonald's, Ulta Beauty, L'Oréal, Disneyland Paris, and LVMH - and built a global team of 400+ across Europe, North America, and APAC.
Our culture is driven by strong values:
- We bring client satisfaction
- We are impactful
- We go above and beyond
- We live as one team, one dream
We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.
Key Responsibilities:
- Manage a portfolio of strategic commercial clients, guiding them through onboarding, platform adoption, and long-term optimization initiatives
- Build and maintain trusted relationships with key stakeholders by combining technical understanding with strong business acumen.
- Drive measurable business outcomes, customer retention, and account growth through shared success plans and value-driven engagement.
- Lead onboarding, training, and enablement sessions to build client confidence and accelerate time to value.
- Partner closely with Key Account Managers, Engineering, Product, and Support teams to align resources, mitigate risks, and deliver a seamless customer experience
- Proactively identify churn risks and develop action plans to improve retention and customer satisfaction.
- Develop deep expertise across multiple products while staying informed on industry trends and best practices.
- Act as a trusted partner by proactively identifying client challenges, sharing product feedback internally, and helping clients navigate evolving business needs.
- Support the development of customer references and case studies, while providing actionable feedback to help improve Wingify's products and services.
Required Skills & Experience:
- At least 6 years of experience in a client-facing Customer Success, SaaS, or digital optimization role.
- At least 3 years+ of experience servicing ANZ portfolio, and strong understanding of ANZ culture.
- Experience working with digital agencies, technology partners, or channel ecosystems in a customer-facing role is a plus.
- Willingness and ability to travel as needed to meet clients on-site, particularly across Australia.
At Wingify, we are committed to building a diverse, equitable, and inclusive workplace. We believe that a variety of perspectives drives better ideas, stronger execution, and more meaningful impact. Read more about our policy here: https://wingify.com/careers/equal-opportunity-policy/
Skills Required
- At least 6 years of experience in client-facing Customer Success, SaaS, or digital optimization
- At least 3 years of experience servicing an ANZ portfolio
- Strong understanding of ANZ culture
- Willingness and ability to travel as needed to meet clients onsite, particularly across Australia
- Experience with digital agencies, technology partners, or channel ecosystems in a customer-facing role
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The Company
What We Do
Wingify, doing business as VWO, is an India-based software company that develops technology products for digital experience optimization. Its VWO platform helps fast-growing companies run experimentation and conversion programs, enabling them to build extraordinary digital experiences and improve performance. The company delivers these capabilities through a single platform for websites and digital products, with a remote-first operating model.
